Civilian Dispatcher

Montgomery County Sheriff's Office • Miamisburg, OH

12d • Onsite

About The Position

Civilian Dispatchers answer emergency and non-emergency telephone calls and dispatch police, fire and EMS to the needed location. Civilian Dispatchers must have excellent communications skills and possess the ability to communicate effectively with the public as well as other law enforcement personnel.

Requirements

• 18 years of age
• High School diploma or equivalent
• Demonstrate the ability to keyboard 50 words per minute with corrections.
• Successfully complete the LEADS/NCIC training program and the Emergency Medical Dispatcher (EMD) within the first year of hire.

Responsibilities

• Answers incoming telephone calls and takes appropriate action consistent with established guidelines and procedures including determining whether the call is an emergency; obtaining correct information from callers in stressful situations.
• Evaluates and enters information into the Computer Aided Dispatch system to ensure a correct response.
• Determines the best method of getting a response to the call by dispatching police and other public safety personnel using a two-way radio; and responding to non-emergency situations or referring them to the appropriate source as necessary.
• Uses appropriate methods to obtain information from hearing or speech impaired callers.
• Monitors and responds to calls on the primary two-way radio channel including determining the nature and priority of the call; using appropriate systems (e.g. Map, CAD, LEADS) to check information; determining the availability of personnel and the best method for getting a response to the call; and dispatching police, fire and EMS personnel as necessary.
• Maintains security in the communications center; handling radio traffic on non-primary channels, filing and retrieving documents as required, entering articles, missing persons, stolen vehicles and guns into the LEADS and/or NCIC systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED