Civil Rights Specialist

State of Indiana•Indianapolis, IN

1d•Onsite

About The Position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Civil Rights Commission (ICRC): The Indiana Civil Rights Commission enforces the Indiana civil rights laws and provides education and services to the public in an effort to ensure equal opportunity for all Hoosiers and visitors to the State of Indiana. The Indiana Civil Rights Commission will be an important societal influence working to eliminate illegal discrimination in Indiana. Role Overview: You will provide timely, appropriate, and professional responses to all public contact with the Commission. As an Intake/Case Control specialist you will answer questions, make referrals, draft complaints, and forward calls to appropriate Commission staff. The Intake/Case Control specialist serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills.

Requirements

Thorough knowledge of, and ability to interpret and apply, the Indiana Civil Rights Law, Commission Rules, and Regulations and EEOC court decisions falling within the area of Civil Rights.
Specialized knowledge of the principles, practices, and past and current trends of the Civil Rights Field on a state and national level.
Ability to analyze and summarize information and the application of Law in the areas of employment, credit, housing, education, and public accommodations.
Ability to understand legal concepts and to relate prior decisions to specific cases.
Ability to counsel persons who make an inquiry at the Commission office regarding civil rights complaints and to assist them in filing a complaint.
Effective communication skills.
Able to perform essential functions with or without reasonable accommodation.

Responsibilities

Effectively interview potential complainants by telephone, or in person.
Provides excellent customer service, via phone and in person.
Gathers documents relevant to the discrimination charge.
Analyzes and applies relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
Send Notice of Complaints and interrogatories to relevant parties.
Research databases for correct contact information for relevant parties and witnesses.
Prepare investigative work case files for investigations.
Closes case files by sending out closure letters to the parties and maintaining the case file before sending them out to records and archives.
Drafting of Charges of discrimination based on the information collected from individuals.
Organizes and assists voluntary groups created by helping advance the public policy of the State of Indiana as set out in the Civil Rights Law.
Serves as a resource person for lower-level specialists and technicians.
Demonstrated proficiency in computer use, including navigating software applications, entering information accurately, and managing electronic records.
Customer service - dealing with difficult individuals
Managing the file room and collaborating with the archives and records department

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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