Civil Rights Specialist IV

Texas Health & Human Services Commission•San Antonio, TX

5d•$4,263 - $5,000•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. The CRS IV performs highly complex (senior level) consultative services and technical assistance work relating to the Civil Rights Act of 1964, TITLE VI compliance in programs and services. The CRS is responsible for coordinating with agencies and programs in the development of policies, guidelines, and procedures related to civil rights compliance; participating in the planning, development, implementation, and evaluation of HHS civil rights programs; conducting discrimination complaint investigations, providing consultative services and technical assistance to HHS staff, governmental agencies, community organizations, clients, and the general public. This position includes analyzing data and preparing reports of compliance reviews of HHS facilities; and assisting in researching, analyzing, and developing action plans for improvement or initiation of new programs to ensure adherence to federal and state civil rights requirements. The CRS IV participates in preparation of internal reports and management reports; recommends appropriate changes; and prepares written project updates, executive summaries, administrative reports, and policies and procedures. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

Knowledge of HHS programs, policies, functions and objectives.
Knowledge of causes and effects of discriminatory practices.
Knowledge of and ability to interpret applicable federal and state laws pertaining to civil rights, especially Titles VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and related executive orders and federal guidelines.
Skill in investigative methods.
Skill in gathering and organizing information and in summarizing facts logically and persuasively.
Skill in presenting ideas and information.
Skill in human relations and counseling.
Skill in planning and coordinating activities or tasks.
Skill in problem solving and conflict resolution.
Skill and ability to develop and evaluate policies and procedures.
Skills in counseling and ability to relate to employees at all levels.
Skill in the use of personal computer and software, including word processing programs.
Ability to effectively communicate orally and in writing with clients and stakeholders.
Ability to research, organize, correlate, and analyze information to substantiate hypotheses or findings; to devise solutions to problems; to prepare concise reports; to develop evaluation policies and procedures; and to assign the work of others.

Nice To Haves

Experience in conducting FNS compliance reviews (preferred).

Responsibilities

Coordinates policies, procedures, and guidelines related to civil rights compliance and service delivery in HHS programs; develops effective techniques, conducts discrimination complaints investigations, including conducting intake interviews, within required timeframes and in accordance with the Civil Rights Procedure Guide.
Conducts surveys, interviews and reviews in order to evaluate compliance with civil rights requirements; collects data, organizes and analyzes operations and reviews reports, recommendations, and justifications; prepares compliance review reports based on interview responses and data; and provides guidance to staff in the development and integration of new methods and procedures. Assists in analyzing programs to develop an action plan for improvement or initiation of new programs; and works with other civil rights staff in determining trends and resolving technical problems.
Provides consultative services and technical assistance to programs regarding services related to civil rights issues; provides assistance to plan and implement effective civil rights requirements; prepares training materials and presents training to HHS staff; and prepares regular and special reports for the civil right management team.
Participates in the maintenance of civil rights policies, procedures, standards and manuals in accordance with CRO objectives and goals; researches and identifies opportunity to increase the effectiveness of current procedures and streamline process to improve efficiency; participates in specific projects being developed; maintains and applies knowledge of civil rights laws, rules, and regulations, as well as legal developments; and provides consultative services and technical assistance necessary to plan and implement effective civil rights programs including other duties as assigned.