Civil Rights Program Coordinator UN

City of Albuquerque•Albuquerque, NM

6d•Onsite

About The Position

Perform a wide variety of responsible and complex administrative duties supporting the Office of Civil Right-Consumer Protection. Provide administrative support to the development of policies and procedures for outreach, education, discrimination and consumer complaints, referrals, and enforcement activities where appropriate. Participate in the implementation the City’s consumer and financial protection strategic plan. This is an un-classified, at-will position. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Requirements

Associate's degree from an accredited college or university in business or a related field or a two (2) year technical certificate in office administration; and Three (3) years of office administrative support experience.
Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Responsibilities

Attend Human Rights Board meetings as requested and provide support to the OCR-CP Manager.
Process and document civil rights and consumer protection complaints; conduct initial assessment to determine jurisdiction and appropriate handling pathway.
Refer complainants to appropriate community resources and partner agencies based on complaint type, providing clear guidance on next steps and available support services.
Screen incoming complaints to identify which require formal investigation versus alternative resolution paths, applying established criteria and protocols.
Maintain comprehensive tracking database of all civil rights and consumer protection complaints, including status updates, resolution outcomes, and referral information.
Generate monthly trend analysis reports identifying patterns in complaint types, resolution timeframes, and geographic distribution to inform program improvements.
Compile statistical data for both civil rights and consumer protection divisions to support grant reporting requirements and public information requests.
Type and proofread a wide variety of reports, letters, memoranda and documents; type from rough draft or verbal instruction; may independently compose correspondence related to assigned responsibilities.
Coordinate multiple calendars of activities, meetings and various events within the Office of Civil Rights-Consumer Protection; coordinate activities with other departments, divisions, the public and outside agencies.
Screen office and telephone calls; provide front desk assistance, including providing information, respond to and resolve complaints and requests for information on City regulations, procedures, and systems.
Maintain detailed and accurate accounting records for the Office of Civil Rights-Consumer Protection; Assist in the creation and submission of reports as required.
Maintain inventory of supplies; obtain estimates for ordering purposes; order supplies as needed; ensure compliance of policies and procedures.
Maintain filing, records and rosters; develop, implement and modify filing systems.
Provide support to Office of Civil Rights-Consumer Protection for research, outreach, training, and other support functions as needed.
Operate a variety of office equipment including copiers, facsimile machine and computer.
Coordinate meals or refreshments for a variety of meetings.
Conduct research related to assigned area of responsibility.
Perform related duties and responsibilities as required.