Civil Paralegal

Garza Law Firm, PLLC • Chattanooga, TN

6d

About The Position

The Garza Law Firm’s Personal Injury Paralegal position is a member of the Firm’s Civil Division and is the primary support role for the Supervising Attorney. The Personal Injury Paralegal is responsible for supporting the Civil Division’s legal cases during all phases of the case. The Personal Injury Paralegal keeps the client’s needs at the forefront to ensure client satisfaction. This role’s priority is to work cases in a timely manner and ensure that the Supervising Attorney has the support necessary to resolve cases. The Personal Injury Paralegal does not have the authority to practice law, give legal advice, or set strategy on a per-case/per-client basis (unless the person filling this position is an attorney-in-good-standing).

Requirements

• Minimum of 5 years of experience as a civil (personal injury) paralegal.
• Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
• Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
• Experience talking on the phone regularly and corresponding through email with a professional and confident tone.
• Must have a High School Diploma or Equivalent.

Nice To Haves

• Successfully passed NALA’s Certified Paralegal Exam.
• Graduated from an ABA-approved Paralegal Program.
• Experience with Filevine and Lead Docket.
• Secondary education, bachelor’s degree preferred, or equivalent combination of education, training, and experience.

Responsibilities

• Provides work assistance, advice, and feedback to support staff to ensure clarity of direction and timely completion of work. Works with the Civil Operations Manager to inform training needs and/or handling of other managerial oversights.
• Develop client relationships through effective listening skills that lead to anticipating and providing solutions to proactively meet the clients’ needs.
• Work alongside the Supervising Attorney to ensure movement and development of cases towards resolution in a timely manner.
• Regularly monitor Filevine Task Flows to see that case-related tasks are completed in a timely manner.
• Proactively monitor cases for upcoming Statute of Limitations dates and confirm the case has been filed to preserve the statute. Assist the Supervising Attorney with all steps throughout the litigation process.
• Works through processes with the mindset of improvement. When they see an opportunity for process improvement, they should bring this to the attention of the Civil Operations Manager.
• Validates information provided within the case management software to ensure data is entered accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED