Civic Space Site Supervisor

3CDC•Cincinnati, OH

8d•$50,000 - $55,000•Onsite

About The Position

The Civic Space Site Supervisor works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces. The seven Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety, and customer service. In a typical year 3CDC produces approximately 800 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations. Beverage sales play a large role in our event programming and provide a substantial amount of revenue to subsidize the civic spaces. The Civic Space Site Supervisor will be directly responsible for the overall day-to-day site management at 3CDC managed Civic Spaces, Over the Rhine District, and Central Business District. Working with the Operations Management and Event Management Teams, the Civic Space Site Supervisor will oversee all events held at the specific site, making sure the delivery is held to the 3CDC standard. This position is responsible for the overall day-to-day event and site management; including but not limited to managing staff levels in accordance with the needs of the space, developing and facilitating daily event setups, creating and managing event planning documents, ensuring events are properly executed, and developing the overall team to be flexible and manage events of various sizes. This position works primarily second shift.

Requirements

Relevant event management, facility management, and/or hospitality experience required.
One to two years’ experience managing staff.
Must have a valid state-issued driver's license with a current address and acceptable driving record.
Willing to work nights, weekends, and holidays.
Ability to work well under stress.
Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
Ability to communicate clearly verbally and in writing.
Excellent organizational skills, work habits, and consistent follow-through.
Must be able to maintain the highest degree of confidentiality.
General knowledge of social media outlets.
Experience troubleshooting AV and computer equipment.

Nice To Haves

A two- or four-year degree from an accredited college or university in a related degree program is preferred.
Production or stage management experience is also/alternatively preferred.
General bar/restaurant/store management experience is preferred.

Responsibilities

Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc. This also means that you are the primary contact for all onsite functions, which may require being available outside of regularly scheduled hours.
Manage the Civic Spaces by focusing on exceeding patrons’ expectations for customer service, quality, safety, and cleanliness.
Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming. This includes working with Manager(s) to prepare event and onsite operations paperwork.
Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events. This includes supporting the team across all civic spaces and including the ice rink season, when event schedule allows.
Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event. Evaluates daily needs and adjust the standard plan to meet the needs of each site.
Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management. Staffing includes a multitude of positions including but not limited to bathroom attendants, playworkers, and volunteers.
Coordinate with technical staff to ensure smooth execution of event production elements.
Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment. This includes a regular inventory of POS iPads and registers.
Assist Managers in tracking and planning product inventory levels.
Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
Assist the Communications Team in executing social media tasks onsite during events.
Other duties as assigned.