City Operations Manager (Philadelphia)

AirGarage•Philadelphia, PA

4d•$60,000 - $70,000•Remote

About The Position

AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Requirements

Have a strong operations background.
Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
Strong customer service mindset as you will be interacting with our property owners.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures and standard business practices.
Demonstrates a sense of urgency and timeliness.

Nice To Haves

You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility.
You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel ~2x/year.
You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.
You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.

Responsibilities

Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.
Continuously evaluate trends and competitor rates to maximize revenue.
Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships).
Monitor event rates at all the locations to ensure we are priced competitively against our competitors.
Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
Own the physical appearance and day to day operations of all parking facilities in your region.
Proactively identify & resolve issues impacting facility performance.
Manage and coordinate enterprise event rentals and lot closures.
Organize and manage the oversight of event operations.
Manage the Space Force, our fleet of contract and employee enforcers across the city.
Create and manage the schedule of the part-time Space Force employees.
Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Philadelphia locations.

Benefits

Equity: Have a stake in the business that you’re helping to build and grow.
Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
Home office setup: Get a laptop + additional equipment needed to set you up for success.
Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
401k: Make financial planning right for you with a 401k retirement savings program.
Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Charleston, San Diego, Park City, and Austin.
BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.