City Operations Manager - (NYC)

Bird • Boston, MA

6h • Onsite

About The Position

The City Operations Manager role is a key role within Birds’ Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the NYC area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present information to seek buy-in. In this role, you will support NYC and Newark working out of our Bronx Facility.

Requirements

• 3+ years of relevant experience, at least 1+ year of experience managing team members
• Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel/data management skills
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
• Ability to simplify difficult problems into actionable and solvable tasks
• Data-driven by nature, strong attention to detail, and obsessed with process improvement
• Comfortable learning and adapting to new concepts and using new tools

Responsibilities

• Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins
• Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets
• Problem solve - prioritize tasks, and overcome obstacles that come your way
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback
• Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently
• Be part of the Bird culture - build a fun, inclusive, and safe workplace

Benefits

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Bird ride credits to get you where you need to be!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed