City Operations Manager (Seattle)

AirGarage•Seattle, WA

13d•$70,000 - $70,000•Remote

About The Position

AirGarage is a company focused on bringing real estate online, starting with parking. They offer a unified operating system for parking real estate, handling payments, dynamic pricing, enforcement, and more. Their in-house technology aims to provide a seamless experience for drivers and increase revenue for property owners. AirGarage utilizes data such as real-time occupancy, local events, and weather to optimize parking assets. The company is backed by prominent investors and is working to digitize the parking real estate market. This role is for a City Manager (Seattle) to join the Operations team. The City Manager will be responsible for the operational and financial performance of their city, ensuring smooth operations, optimal appearance, and maximized revenue potential of parking facilities. This involves designing processes, managing vendors, and developing pricing and enforcement strategies. The role requires a balance of hands-on execution and analytical decision-making, including site visits, vendor negotiations, and revenue optimization. The City Manager will be proactive in problem-solving, resourceful in managing priorities, and data-driven in strategy development. This is a cross-functional role that involves partnering with Sales, Product, and Partner Success teams, as well as leading the enforcement fleet (Space Force) and collaborating with regional leadership to ensure peak facility performance. The ultimate goal is to scale operational excellence, driving efficiency, profitability, and reliability while expanding AirGarage's footprint and reputation.

Requirements

Strong operations background.
Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
Strong customer service mindset for interacting with property owners.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Nice To Haves

This role requires the majority of your shift to be out in the field at the locations.
You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility.
You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.
You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.

Responsibilities

Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.
Continuously evaluate trends and competitor rates to maximize revenue.
Seek out revenue opportunities through business development, such as pitching partnerships to local businesses.
Monitor event rates at all locations to ensure competitive pricing.
Ensure properties look great and run smoothly by managing partnerships with third-party vendors for services like cleaning, maintenance, and wifi installation.
Own the physical appearance and day-to-day operations of all parking facilities in the region.
Proactively identify and resolve issues impacting facility performance.
Manage and coordinate enterprise event rentals and lot closures.
Organize and manage the oversight of event operations.
Manage the Space Force, the fleet of contract and employee enforcers across the city.
Create and manage the schedule of part-time Space Force employees.
Grow and develop the part-time Space Force employee program to optimize revenue across Seattle locations.

Benefits

Equity: Have a stake in the business that you’re helping to build and grow.
Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
Home office setup: Get a laptop + additional equipment needed to set you up for success.
Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
401k: Make financial planning right for you with a 401k retirement savings program.
Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Charleston, San Diego, Park City, and Austin.
BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.