City Music Senior Office Assistant for Enrollment & Advising

Berklee College of Music • Boston, MA

8d • $21 - $21

About The Position

The City Music Senior Office Assistant for Enrollment & Advising provides administrative and student-facing support for City Music Boston’s admissions, enrollment, and advising team. The role is a key point of contact for students, families, and prospective applicants, helping ensure timely communication, accurate application processing, and a welcoming, organized student experience.

This is a two-year student employment position combining administrative experience with leadership development, peer mentorship, and professional growth. In the first year, the student employee learns office systems and procedures. In the second year, they assume additional leadership responsibilities, including training and mentoring their successor. The student employee balances professional responsibilities with their academic and artistic development.

The position offers hands-on experience in professional communication, enrollment administration, application processing, scheduling, database maintenance, project coordination, event support, leadership, training, peer support, and tutoring. The hourly rate is $20.60.

Requirements

• Must be a current student at Berklee College of Music or Boston Conservatory at Berklee.
• Must be enrolled at least half-time in a degree-, diploma-, or certificate-seeking undergraduate or graduate program. Summer employment without enrollment is permitted only if the student is pre-registered for the upcoming fall semester; this exception does not apply in fall or spring.
• Must have a valid United States Social Security Number.
• Must remain in valid visa status, as applicable.
• Must have a minimum 2.0 cumulative GPA; first-semester students may work before receiving an official GPA.
• Must be in good disciplinary standing.
• Must be located in the United States.
• Clear, courteous, and professional written, verbal, and interpersonal communication.
• Ability to interact positively with students, families, and colleagues from diverse backgrounds.
• Strong attention to detail, time management, recordkeeping, and follow-through.
• Punctuality, accountability, sound judgment, and the ability to work independently while knowing when to ask for help.
• Basic familiarity with email, word processing, spreadsheets, and online databases, and willingness to learn new systems.
• Ability to handle student information responsibly and follow organizational policies.
• Willingness to learn, manage competing priorities, and solve routine problems.
• Interest in supporting peers, sharing knowledge, receiving feedback, and training a future student employee.
• Interest in City Music Boston’s mission and positive youth development.

Nice To Haves

• A major in Music Education or Music Therapy is a plus, but not required.
• Federal Work Study students may apply.

Responsibilities

• Respond to incoming emails and admissions phone calls in a timely, courteous, and professional manner.
• Address routine inquiries and refer questions to appropriate staff when needed.
• Foster a welcoming and inclusive environment for students and families from diverse backgrounds.
• Organize, review, file, and track application and enrollment materials for completeness and accuracy.
• Maintain student records, application trackers, and attendance information in City Music’s portal and relevant college databases.
• Monitor deadlines and follow up on outstanding application materials.
• Assist with planning and implementing semester workshops, recruitment events, auditions, and other program activities.
• Handle student information responsibly and maintain confidentiality.
• During the first year, learn office procedures, systems, and expectations and develop the ability to manage routine responsibilities independently and reliably.
• During the second year, model professional workplace practices, share institutional knowledge, and support consistent office operations.
• Assist with training and mentoring the incoming student employee in email and phone procedures, application processing, scheduling, recordkeeping, and other core responsibilities.
• Update checklists and procedural documentation to support onboarding and a smooth transition.
• Provide peer mentorship and, as appropriate, peer tutoring to fellow students, helping them navigate academic or program-related challenges and connect with appropriate resources.
• Encourage a supportive learning environment while recognizing when questions or concerns should be referred to the Director of Enrollment & Advising.
• Seek feedback and contribute ideas to improve office procedures and the student experience.

Benefits

• Professional development through hands-on experience and transferable skills.
• Opportunities to strengthen professional communication through regular interactions with students, families, applicants, and staff.
• Administrative experience in enrollment management, application processing, scheduling, and database maintenance.
• Organizational and project coordination skill development through deadline management, recordkeeping, and event support.
• Leadership and training experience through onboarding and mentoring the next student employee.
• Peer support and tutoring experience, including development of active listening, collaboration, and communication skills.
• Professional judgment development through problem-solving, confidentiality, teamwork, and appropriate referral of student concerns.
• Opportunity to contribute to a mission-driven organization supporting access to music education and positive youth development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed