CITY MANAGER

GSP Transportation • Wade Hampton, SC

21h • $75,000 - $85,000 • Onsite

About The Position

The City Manager operates airport and off-airport car rental operations in Columbia, South Carolina. The role oversees daily operations and is accountable for performance outcomes, personnel management, sales performance, and fleet management. The position directly supervises airport staff and three off-airport managers and their teams, and works to improve operational efficiency, revenue, customer satisfaction, and profitability while ensuring compliance with safety standards, company policies, and regulatory requirements. Prior car rental management experience is preferred.

Requirements

• Three to five years of prior management experience; management experience of at least three years is required.
• At least three years of sales experience.
• Experience with scheduling and workforce management in an airport environment.
• Proven track record of revenue growth or improved customer satisfaction.
• Valid driver's license and acceptable Motor Vehicle Report.
• At least 21 years old and legally authorized to work in the United States.
• Excellent communication skills.
• Ability to work all required shifts, including nights, weekends, and holidays.
• Ability to solve problems with precision, speed, and a positive attitude.
• Computer skills including data entry, typing, and experience with Microsoft Word and Excel.
• Enjoy working closely with team members and customers.

Nice To Haves

• Prior car rental management experience.
• College degree or equivalent work experience; a bachelor's degree is preferred.
• Three years of customer service experience.

Responsibilities

• Manage airport and off-airport location KPIs, including fleet utilization, out-of-service vehicles, auction load, recalls, revenue, upsell rates, and customer satisfaction.
• Lead process improvement efforts to increase efficiency and align operations with business needs.
• Directly supervise airport staff and three off-airport managers and their teams.
• Schedule, coach, and evaluate team members, and administer corrective action and terminations in compliance with company policies.
• Promote individual goals and development plans for team members.
• Approve timecards, overtime, attendance, and time-off requests.
• Coach and motivate the team to upsell vehicle upgrades, protection products, fuel options, and add-on services.
• Drive incremental revenue by fostering a sales-focused culture.
• Track and report incremental revenue performance against airport location targets.
• Review airport financial data and KPIs to identify trends and opportunities to improve profitability.
• Develop strategies to grow revenue and control expenses within budget.
• Ensure adherence to safety standards, company policies, and regulatory requirements.

Benefits

• Company-provided vehicle.
• Paid time off: 16 hours after 3 months, 64 hours after 6 months, and 120 hours after 1 year.
• Comprehensive health insurance, including medical, dental, vision, hospital indemnity, flexible spending accounts, and short-term disability.
• Company-paid life and AD&D insurance.
• 401(k) with up to 4% company match.
• Employee Assistance Program.
• Training and development.
• Employee discount.
• Retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager