City Hall Support Assistant

Job Opportunities•Elk River, MN

1d•Onsite

About The Position

The City of Elk River is seeking candidates for a Full-Time position of City Hall Support Assistant. This position is the first contact to customers at the front desk at City Hall. The City Hall Support Assistant performs a variety of duties such as answering phones, directing inquiries to the appropriate departments, issuing permits, processing mail, word processing, assisting other departments with projects, etc. Hours of work are Mon through Fri 8:00 a.m. to 4:30 p.m., (summer hours 7:30 a.m. to 5:00 p.m. Mon through Thurs, 7:30 a.m. to noon on Fri). The City provides a competitive benefits package, including medical, dental, life, STD/LTD insurances, flex spending plan, Public Sector Loan Forgiveness Program (PSLF), generous leave plans, including ESST, free Employee Assistance Plan (EAP) service, Pension through the MN Public Employees Retirement Association (PERA), and more for qualified employees. Application deadline is Thursday, May 07, 2026. If you require accommodation with the application process call 763.635.1000 and ask for HR. The City of Elk River is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
One-year experience as a receptionist.
Demonstrated experience in Microsoft Office software.
Ability to answer, screen, and forward incoming phone calls.
Ability to handle queries and complaints from the general public.
Ability to be resourceful and proactive when issues arise.
Ability to work independently and assume responsibilities with minimal direct supervision.
Ability to positively communicate with fellow employees.
Ability to present a positive and professional image of the city to the public.
Ability to deal and communicate with the public in a courteous and efficient manner.
Ability to use computer, word processing software, copier, and other standard office equipment.

Nice To Haves

Specialized receptionist training.
Municipal experience.

Responsibilities

Performs receptionist duties. Receives, screens, and transmits telephone calls and messages to city employees.
Answers routine questions about hours and locations and explains departmental services, programs, and procedures.
Greets the public and directs them to the appropriate city department.
Issues compost passes.
Receives and tracks bid packets.
Schedules security door overrides.
Organizes and scans documents into digital management system.
Maintains calendars of city meetings and events.
Assists all city departments with miscellaneous clerical projects.
Maintains the reception area.
Performs clerical support duties. Processes outgoing mail and coordinates other methods of shipment.
Opens and reviews incoming mail and routes to appropriate location.
Types memos and correspondence as needed.
Updates city code books.
Receives payments.
Creates and updates pages for in-house electronic bulletin boards.
Places orders for office supplies, logo clothing, plaques, and business cards.
Provides election support.
Provides support with internal employee communications. Works with team to promote employee engagement and help foster a positive workplace culture
Assists team with maintaining internal communications tools, such as employee intranet, ensuring they remain up to date.
Performs other essential job duties. Regular and timely work attendance.
Follows all safety procedures.
Participates in safety training.