City Facility Ambassador

City of San Antonio•Tx 78205, TX

6d•Onsite

About The Position

Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Working conditions are primarily in an outside environment with frequent exposure to temperature variations. Exercises no supervision. Work Location Various parking locations in downtown San Antonio. Free parking is provided. Work Schedule Work schedules vary and require day, evening, weekend, and holiday availability. Shifts rotate every 3 months and may be adjusted as needed for special events or operational requirements.

Requirements

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Two (2) years of increasingly responsible customer service experience.
Complete an annual customer service training course provided by the city.
Earn the city's Certified Tourism Training certification.

Nice To Haves

Ability to earn the City of San Antonio’s Tourism Certification within the first six months of employment.

Responsibilities

Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.
Provides customer service to patrons of parking facilities and the general public.
Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.
Responds to customer complaints and accidents.
Monitors assigned parking facility and informs management of any unusual situations or incidents.
Operates two-way communication radio.
Prepares reports on certain daily activities.
Occasionally collects parking fees from customers using handheld credit card devices.
Performs related duties and fulfills responsibilities as required.