City Delivery Dispatcher-2

O'Reilly Auto Parts•Vancouver, WA

9d•Onsite

About The Position

The City Delivery Dispatcher is responsible for coordinating and overseeing the city route schedule, functions, and delivery specialists of a "hub" store to "spoke" stores. This role serves as the primary contact person for city delivery service, ensuring orders are received, accurately pulled, and delivered on time. The dispatcher also monitors system efficiency, manages team member clock-ins, researches undelivered parts, and assists with vehicle maintenance and performance evaluations.

Requirements

Ability to quickly match alphanumeric sequences
Good interpersonal communication skills

Nice To Haves

Familiar with automotive parts
Ability to drive a manual transmission vehicle
Fluency in multiple languages (Spanish is highly desired)

Responsibilities

Serve as contact person for city delivery service.
Receive orders from stores via phone or invoice, ensure parts are pulled and ready for delivery by scheduled time.
Ensure accuracy of each order pulled prior to city delivery specialist picking up order for delivery.
Maintain organized, clean city delivery area divided into areas/bins for each spoke store.
Ensure hub delivery specialists are running on schedule and/or communicate any delays to stores remaining on route.
Continually monitor hub system and routes for ways to increase efficiency, productivity, and/or reduce expenses.
Communicate recommendations to store manager.
Make sure all team members assigned to hub are clocking in and out according to company policy.
Research any parts not delivered as scheduled and make any necessary billing adjustments.
Work with store manager to ensure route is covered in the absence of regular city delivery specialist.
Work with store manager and delivery specialist to ensure vehicles are well maintained and inspections are completed thoroughly and accurately.
Ensure daily mileage is logged into asset management for all vehicles.
Provide input to store manager with regard to delivery specialists’ performance in preparation for performance evaluations.