Citizens Teller - Part Time

Citizens Bank•Springfield, NJ

7d•Onsite

About The Position

As a Citizens Teller, you will make a real difference for our customers and the branch team. You will greet customers in our lobbies, demonstrate how to use our mobile app or ATMs for simple transactions, and create amazing experiences by helping customers achieve their financial goals through personalized advice and solutions. You will connect customers to Bankers for the next step, educate them on Citizens products and benefits, and effectively respond to questions. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Requirements

High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
Find a quiet place to record and be camera-ready.
You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
You’ll answer questions to share your skills and experience, and bring your personality to the interview.

Nice To Haves

1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively

Responsibilities

Greet customers in our lobbies.
Demonstrate how to use our mobile app or ATMs for simple transactions.
Create amazing experiences for customers.
Help customers achieve their financial goals by providing personalized advice and solutions.
Connect customers to Bankers for the next step.
Educate customers on Citizens products and benefits.
Effectively respond to customer questions and/or concerns.
Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Benefits

Meaningful work & relationships
Colleagues and leadership listen to your ideas and feedback.
Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.