Citizens Banker

Citizens Bank•Raynham, MA

3h•Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting relationships with customers by providing trusted financial advice. The role involves using strong communication and problem-solving skills, along with broad financial knowledge, to offer recommendations and assist customers with solutions for spending, saving, borrowing, and investing. Bankers will identify customers' personal financial goals and recommend tailored solutions, introduce digital and mobile banking options, and collaborate with partners in Wealth Management, Mortgage, and Business Banking for complex needs. They will also make outbound calls to acquire new customers and schedule financial checkup appointments, while adhering to all financial policies, procedures, cash handling, and state/local laws.

Requirements

High School degree or GED required
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
Ability to effectively ask questions and identify needs to improve the customer relationship
Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
Demonstrated skills in using digital technology to support the delivery of business goals
Aptitude to problem solve and provide solutions to customer issues
Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident and ability to multitask effectively
Ability to work branch hours, which can include weekends and evenings
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Nice To Haves

1 year cash handling experience

Responsibilities

Get to know customers and build lasting relationships by providing trusted advice
Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs
Get to know customers’ personal financial goals and recommend tailored solutions to help achieve them
Introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs
Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs
Make outbound calls to acquire new customers and schedule financial checkup appointments
Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Benefits

Meaningful work & relationships
Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources
Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States