Citizen Services Coordinator

CATAWBA INDIAN NATION•Rock Hill, SC

2d•$20 - $23•Onsite

About The Position

The Citizen Services Coordinator assists the Catawba Nation’s Citizens Services Division by supporting Catawba Citizens through education, career development, citizen benefits, enrollment services and cultural services. This role contributes to the success of programs including scholarships, workforce development, business support, distribution of benefits, cultural programs, and enrollment by helping individuals build pathways toward long-term personal and economic growth within the community.

Requirements

High School Diploma or GED required.
Valid driver’s license, clean driving record and able to be insurable under the Tribe’s insurance policy.
Demonstrates integrity and maintains strict confidentiality of program participants and partners.
Strong verbal and written communication skills with a professional, patient, and customer-focused approach.
Ability to convey complex and sensitive information on behalf of the Citizen Services Division.
Ability to ensure department materials contain accurate punctuation, grammar, spelling, and syntax.
Ability to establish and maintain effective working relationships with colleagues, tribal programs, government agencies, community partners, and the public.
Strong organizational, problem-solving, and analytical skills with the ability to work independently and manage tasks effectively.
Proficiency in Microsoft Office and standard office software.
Work in an electronic/paperless environment.
Strong attention to detail.

Nice To Haves

Experience related to workforce development, scholarships, benefits administration, enrollment, or general office relations preferred.
Experience related to entrepreneurship development preferred.
Experience working with diverse populations, including Native American communities preferred.
Grant writing experience preferred, but not required.
Associate’s degree in business or related field preferred but not required.
Working knowledge of applicable laws, policies, and regulations, as well as basic marketing and communication principles in a tribal government environment.
Flexible and adaptable, with willingness to support a variety of departmental needs.
Ability and willingness to travel for training and other events if required.

Responsibilities

Assist the Citizen Empowerment Department with workforce development and other partner programs, operations, and record-keeping.
Provide career coaching and workforce development support through resume writing, job search assistance, and mock interview preparation.
Conduct check-ins, monitor progress, and provide additional assistance to Tribal entrepreneurs.
Research grants, gather materials, and complete forms necessary for grant applications.
Respond to questions and inquiries and maintain department files.
Recommend changes in departmental procedures to facilitate workflow.
Identify scholarship opportunities and programs for tribal students.
Administer scholarship awards, including issuing award letters, check requests, and tracking disbursements.
Advise tribal students in the development of competitive applications, essays, resumes, interview techniques, and other relevant skillsets.
Provide information, guidance, and documentation on benefits, policies, procedures, and eligibility.
Maintain records, organize change forms, and support tasks within the benefits portal.
Deliver quality customer service and assist in resolving citizen concerns or administrative matters.
Provide information on enrollment requirements, policies, and procedures.
Process enrollment packets, track incomplete applications, and maintain the appeal book.
Scan documents, update databases, and maintain protected files.
Receive public programming requests and schedule them.
Prepare for various events and scheduled Cultural Classes.
Interact with Cultural Center visitors and provide a welcoming and educational experience.
Independently handle special events which may require some evening and/or weekend hours.
Collaborate with Tribal Government Departments and participate in trainings, workshops, and meetings as assigned.
Perform other duties as assigned.