Citation Processing Services Coordinator

California State University, Long Beach • Long Beach, CA

7d • $4,799 - $6,992 • Onsite

About The Position

Under general supervision, the incumbent independently facilitates all administrative and analytical functions related to citation processing services for the campus community, including review and processing of administrative review appeals, coordination of administrative hearings, contributing towards the development and implementation of ongoing policies, procedures, guidelines and reporting related to the program.

Requirements

• Equivalent to a bachelor's degree in a related field and two years of related experience required.
• Valid CA Driver's License required.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

• Extensive knowledge and the ability to understand, interpret, and apply complex rules and regulations to provide effective and consistent citation processing services in accordance with state laws and legislative mandates.
• Exceptional organizational skills, with the ability to manage multiple assignments efficiently while ensuring ongoing compliance with applicable requirements.
• Proven experience utilizing Enterprise Management Systems, including conducting testing and fit-gap analyses for system updates and implementations.
• Skilled in analyzing data to monitor compliance, identify trends, recognize potential issues, and recommend effective solutions.
• Highly proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Ability to work independently with minimal supervision while maintaining accuracy, accountability, and high-quality performance.

Responsibilities

• Independently facilitates review and processing of administrative appeals - Receives and processes citation appeal requests within prescribed deadlines and in accordance with campus procedures and applicable vehicle codes. Runs various reports and analyzes results to ensure processes were applied consistently and in compliance. Reports all problems and trends including but not limited to appeals and DMV or other system errors to the Operations Manager and works pro-actively to provide timely resolutions while maintaining compliance.
• Development and implementation of ongoing policies, procedures, guidelines and reporting related to the program - Researches and remains current on applicable legislation and regulations as it pertains to Parking and Citation Processing. Serves as a liaison to the department in regards to advisement, understanding and interpretation of various state legislation pertaining to citations.
• Coordination of Administrative Hearings & Court appeals for citation appeals - Provide oversight with regard to compliance with AB408 and CVC 40215 as related to administrative hearing requirements. Provides ongoing support to help ensure integrity of administrative hearing process and impartiality of administrative hearing officer and the appeal process. Responsible for administrative hearing requests and ensures that citation payment has been made by customer or that a Financial Hardship Waiver has been completed.
• Oversight for citation-related administrative functions - Serves as point of contact between campus and DMV for citation related matters, including handling of abstract processing and issuance for DMV holds and releases. Provides citation related information to campus parking enforcement in support of enforcement related activities, including verification of information pertaining to scofflaw offenders that might require immobilization and or towing.

Benefits

• Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• A variety of medical, dental, and vision plans.
• Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Confidential counseling and support services for employees and their families.
• Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level