Cisco Voice and Video Technician 2

American Systems • Washington, DC

1d • $35 - $40 • Onsite

About The Position

AMERICAN SYSTEMS, a 100% employee-owned company, is seeking a Cisco Voice and Video Technician 2 to support secure enterprise voice and video communications in a high-visibility Department of Defense environment. The ideal candidate brings hands-on experience with Cisco collaboration technologies, works well in a fast-paced operational setting, and can support mission-critical communications services while maintaining compliance with customer standards and DoD security requirements.

Requirements

• U.S. Citizenship required
• Active Top Secret/SCI required
• High school diploma and 3 to 5 years of related experience supporting voice, video, telecommunications, or unified communications systems
• Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE, or equivalent)
• Experience supporting Cisco collaboration tools ver. 14+ or higher, including CUCM, Cisco Unity Connection, and related voice/video technologies
• Working knowledge of MACD operations, endpoint provisioning, and telecom user support
• Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts
• Ability to provide professional support to users in a fast-paced, mission-focused environment
• Strong troubleshooting, customer service, organizational, and written communication skills
• Experience with ServiceNow or similar ticketing systems
• Proficiency with Microsoft Office applications

Nice To Haves

• Experience supporting Cisco CMS, Expressway, or similar
• Experience supporting conference room A/V, VTC operations, or executive comms environments
• Familiarity with DoD operational and customer service environments in secure spaces
• Experience with endpoint lifecycle support, inventory coordination, or warranty replacement processes

Responsibilities

• Install, maintain, and upgrade VoIP and VTC endpoints.
• Handle daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC.
• Provide Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite.
• Monitor system health and troubleshoot voice, hardware, and software issues.
• Perform basic troubleshooting for conference room, A/V, and VTC systems.
• Support VTC session scheduling, setup, and monitoring.
• Track and resolve incidents and service requests in ServiceNow or a similar ticketing system.
• Escalate complex issues to senior engineers, Tier 3 support, or vendors.
• Follow DoD STIGs, engineering standards, and local procedures.
• Coordinate repair or replacement of failed VoIP and VTC devices.
• Maintain clear documentation of installs, issues, and resolutions.
• Share recurring fixes and process improvements with the team.

Benefits

• healthcare benefits
• paid leave
• retirement plans
• insurance programs
• education and training assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED