Cisco Operations Specialist

Iron Bow Technologies•Herndon, VA

12d

About The Position

Our Cisco Operations Specialist is responsible for the overall operational health and efficiency of the Cisco partnership. This role serves as the subject matter expert (SME) for Cisco Commerce Workspace (CCW) and related Cisco partner tools, ensuring accurate configuration, order processing, and issue resolution across the sales lifecycle. Acting as a key liaison between Sales, Purchasing, Order Management, and Cisco, this position removes operational barriers, enables revenue flow, and drives process improvement through training, documentation, and cross-functional collaboration.

Requirements

Strong expertise in Cisco Commerce Workspace (CCW) and Cisco partner tools
Experience supporting sales operations, purchasing, or order management in a technology or channel environment
Working knowledge of Cisco ordering processes, logistics, and RMA/credit workflows
Ability to troubleshoot complex system and configuration issues
Strong communication skills with the ability to work across multiple teams
Detail-oriented with strong organizational and problem-solving skills
This position must be based on the East Coast (preferably Washington DC Metro area) and requires 10% travel.

Responsibilities

Oversee the end-to-end operational execution of Cisco-related deals and orders
Ensure accuracy and compliance within Cisco Commerce Workspace (CCW) and associated partner systems
Maintain the operational health of the Cisco relationship by proactively identifying and resolving process gaps
Partner with Sales teams to edit configurations, clear system errors, and prepare accurate submissions in CCW
Provide pre- and post-sales operational support to ensure deals move smoothly from quote to order
Act as the escalation point for complex Cisco ordering issues
Work closely with Purchasing and Order Management teams to: Determine Cisco lead times and manage expectations around material constraints and recommits Navigate logistics including returns (RMAs), order corrections, and shipment issues Escalate and close requests for credits with Cisco
Develop and deliver training materials for inside sales teams, with a focus on Purchasing and Order Management
Educate internal stakeholders on CCW best practices, processes, and system updates
Create documentation and resources to improve efficiency and reduce repeat errors
Serve as the operational bridge between Sales, Purchasing, Order Management, and Cisco
Communicate status updates, risks, and resolution plans clearly to stakeholders
Support continuous process improvement initiatives to enhance operational performance