Cisco Voice Engineer

Black Box

2d•Remote

About The Position

The Cisco Voice Engineer provides dedicated engineering and operational support for a single enterprise client’s Cisco Unified Communications environment. This role is embedded with the client and focused exclusively on maintaining, supporting, and improving the client’s voice infrastructure and related services. Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region. Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT. We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Requirements

Strong expertise in Cisco Unified Communications technologies
Experience supporting enterprise voice environments in a production setting
Solid understanding of SIP-based voice architectures and call routing
Ability to operate independently as a dedicated, embedded technical resource
Strong documentation, communication, and collaboration skills
Operational mindset with a focus on stability, standards, and continuous improvement

Responsibilities

Provide day-to-day engineering and operational support for the client’s Cisco Voice platforms, including Cisco Unified Communications Manager (CUCM), UCCX, Cisco CUBE, SIP-based voice services, and Akkadian
Act as a senior technical resource supporting the client’s voice operations and engineering teams
Troubleshoot and resolve complex voice issues in a production enterprise environment, including coordination with Cisco TAC as required
Develop, document, and maintain voice engineering standards for the client, including operational processes, backup procedures, and disaster recovery practices
Create and maintain accurate Visio diagrams of the client’s Cisco Voice infrastructure
Document system designs, configurations, and operational procedures for supported voice platforms
Collaborate with the client’s data network, voice operations, and project teams to support integrated service delivery
Provide technical input and guidance on voice-related initiatives and improvements
Support voice-related projects in coordination with assigned project or program stakeholders

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