Voice Engineer

Fuse.Cloud • Jackson, MS

12h

About The Position

The VoIP System Engineer is the central point of contact for all VOIP, Fiber, telephony, and IT related incidents and service requests. This role is responsible for support resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The environment is dynamic, fast pace which provides services over the phone and through email.

Requirements

• 2+ years of relevant experience is required
• Excellent oral and written communications skills and experience interacting with individuals at all levels including the executive level
• Ability to represent the company in a professional manner
• Experience with TDM or VoIP telephony networks

Responsibilities

• Receives calls for Tier I - Tier III for VoIP, SIP, IP network and authentication issues. Enter and track in ticketing system to ensure client is update concerning status of issue to include identification of nature of problem (fixes) and applied resolution
• Applies technical knowledge to the troubleshooting of VoIP, SIP, IP network and authentication issues Receives trouble calls and submits into Fuse.Cloud ticketing system
• Tracks and updates issues in ticketing system
• Performs necessary troubleshooting to resolve customer issues
• Performs additional duties as assigned by the departmental manager

Benefits

• This position offers a full benefits package including 100% employer-paid health, dental and vision insurance, as well as $25,000 in life insurance coverage.
• The employer also offers an IRA match incentive for employees who have been with the company a full calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed