Cisco Live Content Manager (Remote US)

Cisco

1d • Remote

About The Position

Cisco Live, the premier technology event serving Cisco's customers and partners, is seeking a dynamic and strategic Global Content Lead to support both on-demand and in-person global events. The ideal candidate is a creative, strategic thinker who thrives in a dynamic and collaborative work environment. This role involves working cross-functionally with diverse global teams to understand business challenges and drive impactful content initiatives. Experience in developing creative educational learning formats for digital and in-person events is essential.

Requirements

• Possess a deep understanding of business strategy and can translate high-level objectives into actionable content strategies.
• Comfortable leading and influencing multiple stakeholders at all levels to drive digital and in-person content and process development, ensuring alignment with Cisco's overarching goals.
• Extensive personal experience in conceptualizing, leading, and executing large-scale, highly-visible, strategic events with significant organizational impact.
• Expert in navigating complex organizational dynamics, gracefully resolving high-stakes conflicts, strategically handling competing priorities, and providing clear, actionable outcomes to executive leadership, cross-functional teams, agencies, and partners.
• Inherently innovative, creative, and relentlessly curious, proactively identifying emerging trends and technologies, applying them to future-proof Cisco Live's content strategy and delivery mechanisms.
• Passionate about technology, staying abreast of the latest advances and understanding how digital transformation impacts the industry and Cisco's position within it, acting as a thought leader in content strategy within the tech event space.
• Excel at building and maintaining strong relationships across all levels of the organization, including senior executives, technical leaders, engineers, marketing, and sales, to secure buy-in and drive collaborative success.
• Adept at managing complex stakeholder ecosystems, including volunteer engineering leaders, and making critical decisions about competing priorities with a global perspective.
• Requires 10+ years managing large-scale, customer events in the technology industry.
• Expert communication skills.
• Highly experienced with event management tools including Rainfocus or Cvent.
• Experience managing large content programs for events.
• BA or other degree in marketing, communications or related fields

Responsibilities

• Develop and execute a comprehensive content strategy for customer events, with a strong focus on technical training and education, leveraging innovative technology and aligning with Cisco's strategic priorities.
• Identify and engage new and emerging audiences, developing tailored content and learning formats to expand Cisco Live's reach and impact. Oversee evolution of new content formats including hands-on learning and audience journeys.
• Manage the technical program at global Cisco Live events, including technical breakouts, technical seminars, and instructor-led labs, ensuring high-quality technical education.
• Develop and oversee the content development process to ensure alignment with educational objectives, including content management processes, content systems, content reviews, and quality assurance
• Manage multiple stakeholders and make informed decisions about competing priorities.
• Partner with the digital platform team to build a year-round On-Demand content strategy, supporting global programs.
• Support the Cisco Showcase by understanding Cisco’s key priorities and working with internal team to bring the demos to life.
• Evolve the 1:1 meeting program, including identifying new ways to connect customers with Cisco and each other.
• Support content strategy for technology deployment across various platforms, including Webex, mobile app, website, and Cisco AI Assistant.
• Support the global speaker community, fostering engagement and development.
• Identify and drive the measurement program for evaluating the efficiency of the programs; includes survey evaluation and post-event reports and analysis focused on content.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales plans)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees