Cisco Licensing Support Lead (L2) Preffered W2

PDDN INC. • San Jose, CA

1d • Hybrid

About The Position

The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based systems. The role involves troubleshooting complex licensing issues, ensuring release readiness through end-to-end testing, and collaborating with network and infrastructure teams to align licensing with real-world deployments. The candidate will also drive analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

Requirements

• Strong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM
• Proven experience in L2 support and escalation handling for licensing or network environments
• Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewall, proxy)
• Experience with Cisco platforms such as Catalyst, Nexus, ISR/ASR, SD-WAN (Viptela), ASA/FTD, WLC
• Expertise in troubleshooting license registration, synchronization, and compliance issues
• Experience in test lifecycle management (test case creation, BAT/UAT execution, regression testing)
• Strong knowledge of incident management, root cause analysis, and defect triage
• Ability to coordinate release readiness activities (risk assessment, rollback, validation)
• Experience with tools like JIRA, test repositories, dashboards, and reporting tools

Nice To Haves

• Cisco certifications (CCNA / CCNP / CCIE)
• Experience with automation (Python, REST APIs, Postman)
• Exposure to cloud/SaaS-based licensing models and subscription platforms
• Familiarity with DevOps/CI-CD pipelines and testing frameworks
• Knowledge of data analytics, dashboarding tools (Power BI, Tableau)
• ITIL certification or experience with ITSM processes
• Experience working in large-scale enterprise or managed services environments
• Understanding of network design, high availability, and feature licensing dependencies

Responsibilities

• Providing advanced technical support and operational oversight of Cisco licensing platforms.
• Troubleshooting complex licensing issues.
• Ensuring release readiness through end-to-end testing.
• Collaborating with network and infrastructure teams to align licensing with real-world deployments.
• Driving analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed