Cisco Contact Center Enterprise

EliteProTek • New York, NY

4d • Hybrid

About The Position

This is a hybrid position requiring remote work on Mondays and Fridays, and onsite work in New York City, NY on Tuesdays, Wednesdays, and Thursdays. It is a 1-year contract position. The role involves providing intermediate technical support for complex telecommunications equipment and circuits, troubleshooting Cisco software and telecom systems, and supporting the development, design, installation, and maintenance of internal and external client networks.

Requirements

• Associate Degree in Science or Professional experience
• 2 years + hands on experience with Cisco related communications products
• Administer and maintain Cisco Call Manager and related hardware experience
• Administer and maintain Unity voice mailbox experience
• Administer and maintain Cisco Contact Center Enterprise suite experience
• Exceptional communication and interpersonal skills
• Strong Cisco CUCM/Unity Connection administration - telephone and voicemail systems
• Cisco CUCM 12.x+ experience
• Cisco Unity connection 12.x+ experience
• Experience programming associated with moves, adds, and changes
• Ability to define problems, collect data, establish facts and draw valid conclusions

Responsibilities

• Intermediate technical level support to client requests for emergency, routine and remedial maintenance of complex telecommunications equipment and circuits
• Troubleshoot Cisco software and telecom systems via available logging
• Supports the development, design, installation and maintenance of internal and external client networks

Benefits

• 401(k) Plan
• Health Coverage
• HSA + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree