Cisco Architect

Ochsner Clinic Foundation•New Orleans, LA

2d•Remote

About The Position

Serves as the lead architect for the organization's Cisco Webex Contact Center platform (WxCC), the cloud system that routes and manages incoming patient and customer calls. Designs scalable, secure, and reliable call routing in Cisco’s Flow Designer, integrates a third-party AI voice virtual agent into the platform using Cisco’s Bring Your Own Virtual Agent (BYOVA) framework and ensures calls hand off smoothly between the virtual agent and live agents. Owns the overall design and the connections between the contact center, self-service tools, and other business systems such as electronic health record (EHR). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High school diploma or equivalent.
8 years of related experience within the relevant healthcare and technology discipline(s), including planning and leading medium to large, complex HIT projects.
Effective verbal, written, and diagrammatic communication skills and ability to present information clearly and professionally to varying levels of individuals.
Technical knowledge of systems development life-cycle (SDLC) with a solid understanding of challenges associated with the implementation of information systems, from initial concept through development, testing, implementation and operational support.
Working knowledge of SOA integration, integration lifecycle, and enterprise integration services.
Ability to understand and interpret technological impact to clinical operations including risk management, change management, configuration management, business continuity, safety, and analytics.
Ability to plan and lead medium to large, complex HIT projects.
Ability to effectively collaborate with stakeholders, SMEs, peers, and leadership to develop solutions and secure stakeholder support.
Ability to take initiative and remain accountable for achieving results.
Critical thinking skills and ability to accurately analyze information and make sound decisions.
Excellent time management, presentation, and organization skills.
Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Nice To Haves

Bachelor’s degree in related field.
5 years of experience in architectural design of enterprise systems or applications.
Project management and/or certification in area of expertise.

Responsibilities

Guides, defines, and documents the technical standards and roadmap of applications and solutions (integrated process, applications, data, and technology) ensuring alignment with the business strategy.
Designs, develops, and implements solutions to business problems in accordance with enterprise architecture, IS standards, and best practices and promotes adoption of industry best practices for integration architecture frameworks, tools, standards and guidelines.
Communicates decision points for meeting target criteria, including the rationale and structure of each decision.
Serves as an advocate to stakeholders, advising on a range of topics from tactical issues to broader, strategic technology initiatives and providing technical guidance.
Works to further business goals through evaluation and assessment of emergent technologies including prototyping, proof of concept, and making recommendations for adaptation when appropriate.
Analyzes complex business and competitive issues and discerns the implications for systems implementation and support.
Works directly with business owners and subject matter experts to plan optimal solutions for business problems and opportunities and provides preliminary workload estimates in all phases of systems development activities.
Plans and manages medium to large-scale team projects, successfully addressing expectations, technological capabilities, and constraints and cross-technology and cross-platform issues.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance related concerns.