CIS Chief Engineer

Choice Hotels•Bloomington, MN

1d•Onsite

About The Position

The CIS Chief Engineer leads the hotel’s Engineering department and supports business strategies aligned with Choice Hotels’ mission, vision, values, and goals. This role develops and implements departmental strategies, monitors results, manages the annual budget with the Executive Committee, maintains Radisson brand standards, and directs vendors to deliver quality service and maximize profitability. The Chief Engineer oversees building safety, regulatory compliance, renovations, security vendor relationships, guest incident reporting, and Responsible Business programs. The position also contributes to hotel marketing, sales, and yield-management planning. The role has significant people-management and guest-service responsibilities. It oversees recruitment, training, development, compensation, recognition, and performance management; communicates expectations; coaches employees; and drives engagement through departmental action plans. The Chief Engineer helps ensure the hotel delivers the Radisson experience and 100% guest satisfaction by providing employees with appropriate resources and training, reinforcing service standards, gathering and responding to guest feedback, and promoting hospitality and teamwork. The hotel operates seven days a week, 24 hours a day. Associates may be moved from their usual shift or assigned different duties as business needs dictate. This is an at-will position. Employment is contingent on satisfactory background checks, E-Verify, and verification of identity and authorization to work in the United States; pre-employment drug testing is required.

Requirements

At least two years of supervisory experience in the hotel industry.
At least two years of work experience at a hotel of similar size.
Advanced knowledge of building management and engineering.
Ability to resolve conflicts involving guests, supervisors, and employees.
Ability to collaborate effectively with hotel employees and managers to ensure teamwork.
Strong organizational skills.
General understanding of insurance requirements.
Willingness to work a flexible schedule, including weekends and holidays.
Ability to stand, sit, and walk for extended periods.
Ability to lift, carry, move, or exert force up to 75 pounds.
Manual dexterity to use common office equipment, including computers, printers, and phones.
Ability to meet pre-employment drug-testing, background-check, E-Verify, and work-authorization requirements.

Nice To Haves

Bachelor’s degree.

Responsibilities

Participate in developing and implementing hotel business strategies aligned with Choice Hotels’ mission, vision, values, and strategies.
Develop and implement Engineering department strategies that support hotel goals; monitor results and adjust strategies as appropriate.
Develop the annual budget with the Executive Committee and participate in developing annual marketing, sales, and yield-management plans and strategies.
Continually improve the Engineering department and maintain Radisson brand standards.
Direct the Engineering department and third-party vendors to maximize profitability and revenue and ensure superior service and quality.
Develop and implement quality-control programs and conduct annual compliance training in accordance with applicable laws.
Review contracts and negotiate revisions with vendors, consultants, clients, suppliers, and subcontractors; interpret plans and contract terms with relevant teams and parties.
Manage the relationship with the outsourced security company and oversee guest incident reporting in partnership with the front office.
Monitor compliance with building safety codes, protocols, health and safety laws, and other regulations; conduct walkthroughs to assess safety, equipment efficiency, and structural maintenance.
Maintain hotel Responsible Business programs and training.
Manage hotel renovations and coordinate project status with Corporate Technical Services, architects, licensing agencies, contractors, and hotel management.
Develop and recruit the human resources needed to achieve hotel and Management Services goals.
Oversee recruitment and selection, training and development, compensation, recognition, and workforce performance management; coach and counsel employees as needed.
Drive employee engagement by creating and implementing departmental action plans and providing employees with necessary training and resources.
Create 100% guest satisfaction by delivering the Radisson experience, meeting hospitality standards, and exceeding guest expectations.
Communicate and reinforce the customer-service vision; ensure employees understand the 100% Guest Satisfaction Guarantee and promote service, hospitality, and teamwork.
Develop guest-feedback channels, identify trends, and implement solutions to improve guest satisfaction.
Perform other duties required by management to provide guest satisfaction and genuine hospitality.

Benefits

Employee discounts on thousands of hotels.
Free parking.
Paid vacation and sick time beginning on day one, including Minnesota Earned Sick and Safe Time.
Eight paid holidays.
Paid bereavement leave.
Paid floating holidays.
Employee Assistance Program.
Full benefits package for full-time employees beginning on the first of the month following 30 days of service, including health, dental, vision, short-term disability, and long-term disability coverage.
Employer-paid accident insurance.
401(k) retirement plan.