Circulation Manager

Harford County Public Library•Joppa, MD

3d•Onsite

About The Position

The Circulation Manager provides management and oversight of library employees who come into direct contact with the public, ensuring high quality customer service at every opportunity. Responsible for the general operation of the Circulation department of the Level I designated branch, including supervising, scheduling, evaluating, and training circulation staff in order to ensure an exceptional customer experience. Meets minimum public service hours as defined by Library Administration.

Requirements

Associate degree required, Bachelor’s degree preferred.
Two (2) or more years of related job experience with bachelor’s degree.
Three (3) or more years of related job experience with associate degree.
One (1) year of supervisory experience with bachelor’s degree.
Two (2) years of supervisory experience with associate degree.
Ability to work day, evening, and weekends hours.
Ability to obtain and maintain a favorable criminal background report.
Knowledge of Circulation and/or Circulation Assistant practices and principles
Knowledge of customer service practices and principles
Extensive experience resolving customer issues with an assertive, empathetic and calm demeanor
Ability to operate relevant computer systems, including hardware and software and office machines
Ability to learn to maintain and organize library materials
Ability to train staff, volunteers, and others as assigned
Ability to prepare and maintain accurate records
Ability to be adaptable, flexible and patient with customers and staff
Previous cash handling experience
Strong communication skills, both verbal and written
Basic math and language skills

Responsibilities

Ensures the efficient and effective operation of the circulation department
Opens and closes the branch, as assigned
Prepares the money reports
Prepares pull-list materials and sends to appropriate location
Performs circulation tasks as needed to include material check-in and out, repairing damaged items, registering customers for library cards, and returning books to the proper shelf location
Resolves internal and external customer complaints
Negotiates fines and fees in accordance with established policies
Books meeting rooms
Troubleshoots branch machinery and computers, as necessary
Prepares schedules to ensure proper staffing levels are maintained
Oversees and manages the branch office supplies
Monitors departmental budget
Serves as hiring manager and supervises assigned staff, as well as assigned volunteers
Oversees the training of staff and volunteers, as assigned
Administers the Performance Recognition System (PRS), the library’s performance evaluation system, in accordance with published guidelines
Approves annual leave and checks and tabulates timesheets for assigned staff
Prepares monthly reports, meeting agendas, and monthly schedules
Interprets and implements system-wide policies and procedures
Schedules and facilitates department/team meetings
Ensures staff receive and understand system and department communications via written or electronic format