Circulation Coordinator

Manheim Township•Lancaster, PA

About The Position

Summary: Coordinates and performs circulation activities as needed to ensure the circulation department operates smoothly. Schedules staff so there is adequate circulation desk coverage and sufficient staff to perform essential functions behind the scenes. Determines daily priorities and assigns tasks to staff and volunteers to accomplish priorities. Essential Functions Circulation Functions Register new library patrons and issue library cards Facilitate circulation functions in-person and by phone Check in and sort books and other media and empty book drops Assist patrons with printing, copying, and scanning documents, and troubleshoot public computer problems Manage study room usage Help patrons identify and acquire desired material through readers advisory, holds, and interlibrary loan Accurately record cash receipts and other monetary transactions at circulation desk Promote a pleasant, welcoming, and organized atmosphere in the library for staff and patrons Enforce the Library's Code of Conduct Policy Maintain confidentiality and ethical behavior in all library matters Coordinator Functions: Schedule staff so there is adequate coverage during all shifts Determine daily priorities and assign tasks to accomplish them Exercise sound, independent judgment within general policy guidelines Provide support to Library Assistants and refer issues to management as needed Propose changes to policies and procedures to management, based on experience and circulation staff feedback Instruct and assist patrons in the use of online resources, including devices used to access those resources, referring patrons to Adult Services Manager or Library Services Manager as needed Assist management in keeping circulation department staff appraised of announcements Other Functions Update and maintain the content on the library website under the direction of the Adult Services Manager and/or Library Services Manager Facilitate special projects under the direction of the Adult Services Manager, Library Services Manager, and Collection Development Manager Assist in planning and implementing programs as requested by management Perform other duties as assigned

Requirements

Ability to multitask without compromising work quality
Flexibility in responding to changing priorities
Ability to deliver customer service excellence
Ability to work independently and as a member of a team under the leadership of the Adult Services Manager and Library Services Manager
Capable of learning new technologies
Possess basic computer skills
Flexible schedule including evenings and weekends
Associate degree or high school diploma with library circulation experience

Nice To Haves

Ability to speak a language in addition to English

Responsibilities

Register new library patrons and issue library cards
Facilitate circulation functions in-person and by phone
Check in and sort books and other media and empty book drops
Assist patrons with printing, copying, and scanning documents, and troubleshoot public computer problems
Manage study room usage
Help patrons identify and acquire desired material through readers advisory, holds, and interlibrary loan
Accurately record cash receipts and other monetary transactions at circulation desk
Promote a pleasant, welcoming, and organized atmosphere in the library for staff and patrons
Enforce the Library's Code of Conduct Policy
Maintain confidentiality and ethical behavior in all library matters
Schedule staff so there is adequate coverage during all shifts
Determine daily priorities and assign tasks to accomplish them
Exercise sound, independent judgment within general policy guidelines
Provide support to Library Assistants and refer issues to management as needed
Propose changes to policies and procedures to management, based on experience and circulation staff feedback
Instruct and assist patrons in the use of online resources, including devices used to access those resources, referring patrons to Adult Services Manager or Library Services Manager as needed
Assist management in keeping circulation department staff appraised of announcements
Update and maintain the content on the library website under the direction of the Adult Services Manager and/or Library Services Manager
Facilitate special projects under the direction of the Adult Services Manager, Library Services Manager, and Collection Development Manager
Assist in planning and implementing programs as requested by management
Perform other duties as assigned