Circulation Assistant

County of Door•Sturgeon Bay, WI

23h•Onsite

About The Position

The Circulation Assistant supports public access to library resources by performing routine clerical, customer service, technical support tasks at library branches. This role contributes to the efficiency and welcoming atmosphere of the library through circulation services, user assistance, shelving, and ensures accurate data entry and recordkeeping in alignment with library procedures.

Requirements

High school diploma or equivalent.
At least one (1) year of experience using personal computers, preferably including Microsoft Office; ability to learn library software.
Working knowledge of tablets, e-reading and mobile devices, with the ability to explain and support their use.
Customer Service: Engages respectfully and efficiently with diverse patrons to support positive user experiences.
Attention to Detail: Accurately manages circulation transactions, records, and data entry with minimal errors.
Technical Proficiency: Operates library software systems, basic office equipment, and digital reading devices, and varying mobile devices.
Communication: Explains procedures, policies, and technology use clearly to patrons and coworkers.
Teamwork: Cooperates with colleagues and supervisors to maintain smooth daily operations.
Problem Solving: Identifies and resolves routine issues independently and refers complex problems as appropriate.

Nice To Haves

At least One (1) year of experience working in a customer service or public-facing role.
Previous experience in a library or similar public service setting.
Bilingual/Spanish

Responsibilities

Processes the checkout and return of library materials using the circulation software.
Provides basic support to patrons using equipment such as photocopiers, microfilm readers, desktop computers, audiovisual equipment, e-readers, and mobile devices; demonstrates usage as needed.
Receives payment for overdue charges and damaged materials and issues receipts.
Answers incoming calls, provides information, and routes inquiries to appropriate staff members.
Issues and updates library cards by verifying patron information and accurately entering data into the system.
Assists with daily library operations in the absence of the branch manager, ensuring consistent patron service and building oversight.
Sorts, shelves, and organizes library materials following the library classification protocols.
Maintains orderly shelving through shelf-reading, reshelving misplaced items, and straightening displays to ensure material accessibility.
Performs clerical tasks such as alphabetizing, filing circulation or registration records, and updating service logs.
Retrieves library materials to fulfill patron or staff requests.
Communicates clearly and professionally in both written and verbal interactions with patrons, coworkers, and supervisors.