Circuit Support Specialist, Journeyman
About The Position
We are seeking a highly skilled and innovative Circuit Support Specialist to join our team in the greater DMV area, supporting the Army National Guard. Responsibilities Monitor circuit health and performance; respond to alerts, perform diagnostics, and escalate to carriers or internal engineering as needed. Track provisioning, activations, bandwidth allocations, configuration changes, maintenance, and disconnects across enterprise circuits. Validate circuit activations and service configurations to confirm operational readiness prior to cutover. Troubleshoot recurring circuit issues, coordinate corrective actions with carriers/vendors, and verify resolution. Coordinate outage response and restoration activities; manage vendor escalations and service‑credit/vendor recovery processes. Maintain accurate circuit inventories, topology diagrams, service records, and configuration documentation in the authoritative repository. Produce circuit status reports, SLA performance metrics, and incident post‑mortems for operations and leadership. Collaborate with network engineers, NOC, SOC, and operations teams to resolve cross‑domain connectivity issues and support change/release activities. Ensure circuit work adheres to architectural, security (RMF/STIG/IAVM), and operational requirements; support audit evidence requests. #ENOCS Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Requirements
- 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
- Active TS/SCI clearance.
- Candidate must meet ONE: Bachelor’s degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering; OR Relevant DoD/military training (examples: 4C‑255N, 4‑11‑C22, 4‑11‑C23, 102‑25S30‑C45, Network Operations Specialist (Intermediate) Playlist); OR Relevant professional certification or equivalent experience (examples: CEH, Cloud+, GCIH, GICSP, GSEC, Security+, SSCP).
- Telecom/network support experience with hands‑on circuit provisioning, activation validation, and carrier/vendor coordination.
- Proficiency with circuit inventory/CMDB tools, ticketing systems, and network monitoring platforms; strong diagnostics and vendor management skills.
- Ability to produce clear technical incident reports and communicate status to technical and non‑technical stakeholders.
Nice To Haves
- Prior experience supporting NIPRNet/SIPRNet or DoD/enterprise circuit operations.
- Familiarity with DISA/NETCOM carrier processes, RMF/eMASS evidence needs, and STIG/IAVM implications on circuit services.
- Experience with SD‑WAN, MPLS, WAN optimization, and provisioning automation/API integrations.
- Demonstrated ability to analyze performance trends and recommend capacity or topology optimizations.
Responsibilities
- Monitor circuit health and performance; respond to alerts, perform diagnostics, and escalate to carriers or internal engineering as needed.
- Track provisioning, activations, bandwidth allocations, configuration changes, maintenance, and disconnects across enterprise circuits.
- Validate circuit activations and service configurations to confirm operational readiness prior to cutover.
- Troubleshoot recurring circuit issues, coordinate corrective actions with carriers/vendors, and verify resolution.
- Coordinate outage response and restoration activities; manage vendor escalations and service‑credit/vendor recovery processes.
- Maintain accurate circuit inventories, topology diagrams, service records, and configuration documentation in the authoritative repository.
- Produce circuit status reports, SLA performance metrics, and incident post‑mortems for operations and leadership.
- Collaborate with network engineers, NOC, SOC, and operations teams to resolve cross‑domain connectivity issues and support change/release activities.
- Ensure circuit work adheres to architectural, security (RMF/STIG/IAVM), and operational requirements; support audit evidence requests.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
