Circuit Provisioning & Cost Mgmt Specialist

11 11 Systems•USA - Virtual,

About The Position

The Circuit Provisioning & Cost Management Specialist is responsible for ordering, tracking, and managing access circuits while ensuring cost accuracy and alignment from quote through billing. This role sits within the Telecom Access Cost Management team and serves as a critical bridge between Sales, Delivery, carriers, and finance to ensure circuits are ordered correctly, delivered on time, and billed accurately.

Requirements

Bachelor’s or University degree in related field of study or an equivalent related years of work experience required
3+ years of demonstrated experience in telecom, networking, or connectivity services (SD-WAN, DIA, MPLS, Ethernet)
Strong understanding of circuit ordering processes and carrier workflows
Experience working with multiple carriers or aggregators
Ability to manage multiple orders and priorities in a fast-paced environment
Strong attention to detail, especially with pricing and contract terms
Excellent communication and coordination skills across teams
Must be able to work in assigned country without a visa sponsorship
Experience with platforms such as Jira, Salesforce, ServiceNow, or Connectbase
Experience working with Telecommunications Expense Management (TEMS) systems.
Familiarity with telecom billing structures (MRC, NRC, term agreements)
Exposure to cost management, invoice validation, or vendor management
Understanding of NaaS or managed connectivity environments

Responsibilities

Own end-to-end circuit ordering process across on-net and off-net providers
Validate order details against approved quotes (bandwidth, location, pricing, term)
Submit and manage orders with carriers and aggregators
Track order status, milestones, and delivery timelines
Proactively identify and resolve order issues, delays, or rejections
Act as the central point of coordination between Quote Desk, Delivery, and carriers
Ensure clean handoff from Sales/Quote to Service Delivery
Maintain accurate order records in systems (Salesforce, ServiceNow, carrier portals)
Provide regular status updates to internal stakeholders
Validate circuit pricing, NRC/MRC, and contract terms prior to order submission
Ensure alignment between quoted pricing and carrier costs
Identify cost discrepancies and work with vendors to resolve
Support invoice validation and dispute processes where needed
Ensure circuits progress cleanly from order to delivery to billing
Confirm required delivery milestones are met (e.g., demarc ready, device reachable)
Support timely billing activation by ensuring data accuracy and completeness
Help reduce WIP backlog by maintaining clean order lifecycle tracking
Interface with carriers for order placement, escalations, and updates
Track carrier performance and responsiveness
Escalate critical issues impacting customer delivery timelines
Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned