CIP Inspector

PG&E•Cupertino, CA

2d•Onsite

About The Position

The Central Inspection Program (CIP) Inspector position is responsible for the inspection of weatherization work installed under PG&E-administered Energy Efficiency programs by contractors. In addition, this employee is responsible for implementing the Heating Appliance Repair and Replacement (R&R) program. The employee will safely perform initial and follow-up inspections of Energy Efficiency Measures installed by PG&E and ensure the billed measures are present, safely installed to program standards, and were feasible. Employee will be required to use phone and/or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency. Monitor and track overtime and travel time. Determine the most economical and efficient methods to handle peak and non-peak workloads. Ensure inspection paperwork, including measure quantities, “on-site” time frames, and comment(s) are complete, accurate, and legible. Data entry work of that paperwork is to be completed accurately and within allotted time frames. Ensure that timecards and expense reporting are completed accurately and submitted timely. Handle all customer complaints. Investigate the complaint as needed, then resolve or elevate to the proper authority. Follow-up to ensure resolution was achieved. Respond to customer phone, e-mail, and mail inquiries or concerns. Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints. Perform R&R work including Natural Gas Appliance Testing (NGAT) inspections. Ensure that customers, their homes, and appliances meet program guidelines. Ensure that all field paperwork is completely and accurately filled out. Coordinate R&R process with Heating, Ventilation and Air Conditioning (HVAC) contractor, customer, weatherization contractor, and local building officials. May be required to light pilots in conjunction with their work. This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.

Requirements

Ability to lift an extension ladder
Ability to crawl in attics, under houses, and on roofs
Possess and maintain a valid Class C California Driver's License by Day 1 of hire
Knowledge of hazard evaluations theories, concepts, methods, best practices, and techniques as needed to perform at the job level
Knowledge of procurement strategies and processes and relevant regulatory framework as needed to perform at the job level
Knowledge of gas engineering theories, concepts, methods, best practices, and techniques as needed to perform at the job level
Competency in building strong customer relationships and delivering customer-centric solutions
Competency in effectively building formal and informal relationship networks inside and outside the organization

Nice To Haves

Experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
1 year of experience in construction
Demonstrated ability using computer laptop equipment including
Knowledge of combustion appliance knowledge
Knowledge of Energy Efficiency programs
Experience with managing customer and contractor relations
Record of Residence within 50 miles of headquarters

Responsibilities

Coordinates Repair & Restoration process with HVAC contractor, customer, weatherization contractor, and local building officials
Performs initial and follow-up inspections of Energy Efficiency Measures installed by Company
Ensures the billed measures are present, safely installed to program standards, and are feasible
Utilizes phone and or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency
Ensures that all field/ inspection data is entered completely and accurately
Investigates complaint as needed, then resolves or elevates to the proper authority
Responds to Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints
Ensure that timecards and expense reporting are completed accurately and submitted timely, monitor and track overtime and travel time.
Follows-up to ensure resolution was achieved
Responds to customer phone, e-mail, and mail inquiries or concerns
Determine the most economical and efficient methods to handle peak and non-peak workloads.
Ensure inspection data entry, including measure quantities, “on-site” time frames, and comment(s) are complete, accurate, and legible.
Data entry is to be completed accurately and within allotted time frames.
Handle all customer inquiries.
Investigate as needed, then resolve or elevate to the proper authority.
Follow-up to ensure resolution was achieved.
Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints.