CIO Business Relationship Manager – USA
About The Position
Kyndryl is seeking a Business Relationship Manager (BRM) to act as a strategic bridge between the Chief Information Officer (CIO) and the Country President for the USA Market. In this role, you will ensure that technology goals are closely aligned with evolving business priorities, driving innovation, operational excellence, and measurable business value. As the BRM, you will lead and inspire digital transformation, foster strong executive relationships, and translate business strategies into actionable technology initiatives. Every position at Kyndryl is an opportunity to be part of something bigger. We’re committed to your growth and development—because when you succeed, we succeed. In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.
Requirements
- Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred).
- 8+ years of experience in business relationship management, IT consulting, or similar leadership roles.
- Proven track record in digital transformation, business process improvement, and enterprise IT environments.
- Strong portfolio and project management skills.
- Outstanding communication and stakeholder management abilities.
- Demonstrated success collaborating with business leaders to implement impactful technology solutions.
- Fluency in English.
- Ability to travel to Kyndryl corporate locations 20-30%, as needed.
Nice To Haves
- Professional certifications such as ITIL Foundations, PMP, or BRM Professional Certification.
- Experience working in multinational or matrix organizations.
- Familiarity with emerging technologies and digital platforms.
Responsibilities
- Serve as the primary liaison between the CIO organization and USA Market leadership, ensuring alignment of technology initiatives with business objectives.
- Build and maintain trusted relationships with senior stakeholders, influencing decisions and fostering collaboration.
- Translate business strategies into actionable technology roadmaps that deliver measurable outcomes.
- Drive adoption of CIO technology solutions and champion digital transformation efforts across the market.
- Oversee the portfolio of technology projects, ensuring timely delivery, budget compliance, and strategic alignment.
- Establish and monitor KPIs to measure success and proactively manage risks.
- Lead organizational change initiatives to support new technologies and processes.
- Act as an advocate for innovation, identifying opportunities to leverage emerging technologies for competitive advantage.
Benefits
- medical and dental coverage
- disability
- retirement benefits
- paid leave and paid time off
- Kyndryl's discretionary annual bonus program
- employee learning programs
- company-wide volunteering and giving platform
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What This Job Offers
Job Type
Full-time
Career Level
Senior
