CIE Assistant (Bilingual)

Wake County Public School System • Cary, NC

12d • Onsite

About The Position

Supports the activities of the office by performing general clerical duties such as copying, receiving telephone calls, and providing customer service. This role involves translating and interpreting in English and Spanish, performing general clerical duties, receiving and returning phone calls, answering and sending emails, investigating specific questions and concerns, attending required meetings and trainings, and performing other related duties as assigned. The job operates in a professional office environment with a noise level of mostly low to moderate and routinely uses standard office equipment. The position requires the ability to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

Requirements

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Power Point; Google Apps;
• Bilingual English/Spanish;
• Excellent customer services skills;
• Excellent organizational skills;
• Effective interpersonal skills to deal with a diverse public;
• Ability to communicate clearly and concisely both in oral and written form in English and Spanish using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;
• Ability to minimize errors with attention to detail;
• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.
• High School diploma or equivalent.

Nice To Haves

• Experience in a clerical or educational related area;
• Experience interpreting and/or translating in English and Spanish.

Responsibilities

• Translates and interprets in English and Spanish, as needed.
• Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls to parents or school employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office.
• Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
• Attends all required meetings and trainings.
• Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED