CIDS/IBP Consultant

Syntax

6d

About The Position

Syntax is seeking a Junior Consultant IBP / Consultant IBP with 3–6 years of experience to join its AMS support team in India. The role supports global clients’ SAP Integrated Business Planning (IBP) environments through application maintenance, incident resolution, and day-to-day production support. The position focuses on stable operations, effective issue resolution, and reliable system performance.

Requirements

• Bachelor’s degree or equivalent qualification; the education section also states that any graduate degree is accepted.
• 3–6 years of hands-on experience in SAP application support or AMS environments, primarily focused on SAP IBP.
• Experience supporting SAP IBP in one or more of Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower.
• Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles, and version management.
• Experience with CI-DS / SDI data integration.
• Knowledge of statistical forecasting and basic supply chain planning processes.
• Practical experience monitoring SAP background jobs, reviewing error logs, and troubleshooting failed data interfaces.
• Experience using ITSM or ticketing tools such as ServiceNow or Jira.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills in English.
• Customer-focused, adaptable, and able to work effectively in a team environment.
• Willingness to work rotational shifts to support global business coverage.

Nice To Haves

• Experience in production support or AMS delivery within a global SAP environment.
• Exposure to incident management, recurring issue resolution, and operational support best practices.
• Familiarity with documenting processes, maintaining knowledge articles, and improving support efficiency.
• Appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.
• A degree in supply chain, business, information systems, or a related field.
• SAP IBP certification or a related SAP certification.
• Additional training in supply chain planning, analytics, or IT service management.

Responsibilities

• Analyze, triage, and resolve SAP IBP technical and functional incidents within agreed SLA timelines.
• Manage tickets accurately throughout their lifecycle using ServiceNow, Jira, Remedy, or similar platforms.
• Monitor IBP batch jobs, data integration tasks, and background planning runs to ensure successful execution.
• Troubleshoot and promptly escalate job failures, interface issues, and system errors.
• Support rotational shifts and on-call coverage to maintain continuous support for global operations.
• Assist with system health checks, master data maintenance, and minor configuration updates under senior guidance.
• Work with business users and stakeholders to clarify issues, gather details, and provide status updates or guidance on standard SAP IBP functionality.
• Maintain SOPs, knowledge base articles, and incident resolution logs to support team learning and consistency.
• Collaborate with cross-functional teams to ensure service continuity and smooth operations.

Benefits

• Competitive, above-average compensation.
• Opportunity to work from abroad from time to time.
• Flexible working time models and home office.
• Company pension scheme or various health offers.
• Individual career planning with continuous training and coaching on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level