Cider Mill Manager

Blake's Orchard Full-Time•Armada, MI

1d•Hybrid

About The Position

The Cider Mill Manager is responsible for overseeing all aspects of successfully running the retail Cider Mill operation. You’ll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules, creating, and implementing standard operating procedures, customer sales & service, staff management, financial control and developing operational action plans while mentoring and developing the team. In this position it is critical to manage through action by working alongside employees in any and all tasks The Manager is vital to the success of the company and must ensure that the owners’ strategies and goals are met, and that the overall customer satisfaction provided by the company is conducive to building sales and maintaining profitability. The Cider Mill Manager will contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

Requirements

High School Diploma or equivalent; Bachelor’s Degree preferred
Prior Food Retail or Grocery/produce management experience required
Experience with P&L Reporting
Experience managing a multi-dimensional operation
Knowledge and/or experience with creative merchandising of a retail operation
Ability to prioritize and multi-task in an ever changing, intense environment
Knowledge of inventory management
Demonstrated ability to lead a team
Strong verbal and written communication skills
Must be a self-starter with minimal supervision and good follow-through
Positive attitude, strong work ethic, and integrity a must
Ability to lift and move up to 75 pounds

Responsibilities

Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
Oversees product merchandising and maintains proper stock levels through appropriate product ordering
Ability to make decisions regarding the sales floor, sales promotions, merchandising displays, pricing, and store advertising
Maintain awareness of all available promotions and assist customer with all inquiries and assisting in locating products within the store.
Ensures proper store signage is always maintained, as well as the quality and freshness of all non-perishable and perishable products
Monitors the competitive environment within the community and makes recommendations regarding adjustments necessary to maintain a competitive position
Ability to research and recommend new products to carry and/or those that should be discontinued based on data and trends in the industry.
Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
Handles customer concerns and ensures an appropriate resolution
Assists in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates
Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
Coordinates with other intercompany departments including shipping/receiving, supply chain, bakery, sweet cider, marketing, finance/accounting to ensure smooth operations.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Conducts store inventory counts and reconciliations according to company guidelines
Ability to understand and calculate cost of goods & sales volume to ensure proper margins and department financials are met
Manages store payroll, labor, and overtime budgets in accordance with the annual budget
Manages cash control and cash procedures to minimize loss
Conduct store/department meetings
Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
Ability to manage 2-8 revenue centers (café, snack shack, Apple Barn, donut express) depending on the season. Management of as few as 25 employees, up to as many as 250+ employees.
Provides a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order
Ensure compliance with state regulations regarding meal times and breaks for minor workers in the department.
Support cashiers and other retail associates as needed.
Leadership by example. Willing to do any job asked no matter the size or request.
Must be available to work weekends and Holidays
Strength in coaching young leaders to be larger players in our company.