CI/OT Specialist

Delek US • El Dorado, AR

13d • Onsite

About The Position

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues. Configures, installs, maintains, and upgrades computer systems hardware and software. Coordinates escalations with 3rd party resources and vendors. Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets. Supports end user access to corporate hardware and software. Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals. Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization. Understands and applies the various IT methodologies which include project management, service management and system architecture. Leverages IT Information Library (ITIL) process such as Service Operations, Change Management and Problem Resolution to manage new services that deliver enterprise value. Hardware management to include, IT and OT systems at assigned site(s), ensuring system availability, backup, and disaster recovery. Administers IT and OT systems and acts as a key resource for execution of projects and operational initiatives.

Requirements

• 4 year / Bachelor's Degree (Required)
• Two (2) or more years Experience in a related field (Required)
• Relationship Management
• Communication
• IT Architechture
• Solution Delivery Methodology
• Issue Management
• Project Management
• Business Acumen
• Reporting
• Ability to lift up to 50 pounds
• Must be able to squat and stand repeatedly during workday
• May need to help move equipment and work in small office spaces

Nice To Haves

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• No Licensure or Certification Required.

Responsibilities

• Develops effective relationships with business units, divisions, or groups of users.
• Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division.
• Establishes and maintains service level agreements and is the main point of contact for all service issues.
• Configures, installs, maintains, and upgrades computer systems hardware and software.
• Coordinates escalations with 3rd party resources and vendors.
• Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets.
• Supports end user access to corporate hardware and software.
• Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals.
• Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization.
• Understands and applies the various IT methodologies which include project management, service management and system architecture.
• Leverages IT Information Library (ITIL) process such as Service Operations, Change Management and Problem Resolution to manage new services that deliver enterprise value.
• Hardware management to include, IT and OT systems at assigned site(s), ensuring system availability, backup, and disaster recovery.
• Administers IT and OT systems and acts as a key resource for execution of projects and operational initiatives.

Benefits

• Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
• Medical benefits that start on day one with a 30% premium rebate annually
• Access to the Calm app for FREE
• Additional annual incentives through performance management program
• Pay for performance culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level