Church History Library System Administrator

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

5d

About The Position

The Church History Library holds and collects records that document the Restoration of the Gospel of Jesus Christ and the history of His Church. Accessing these records helps bring people closer to Jesus Christ. Systems and tools are used to create catalog records and provide access to those records for internal staff and external patrons and researchers. The system administrator is primarily responsible for helping users successfully use enterprise systems and tools through setting up permissions, training, troubleshooting, and providing support to customers, staff, and product managers. This is an individual contributor role on the Access Services team as part of the Archives and Area Support Division at the Church History Library.

Requirements

• Bachelor's degree in information technology, computer science, or related discipline.
• 5+ years of experience working with library/archive systems, including cataloging and workflow tools
• 3 years of experience working in customer service or equivalent combination of education and experience
• Experience working with databases, development teams, and enterprise tools
• Ability to troubleshoot and resolve complex technical problems with little oversight
• Process-oriented with excellent organizational skills
• Demonstrated ability to work well with others and diffuse high stress situations
• Commitment to respecting privacy and confidentiality

Responsibilities

• Manage and audit user accounts and access to catalog tools, including adjustment to permissions when needed
• Work closely with product managers to maintain and update system settings, provide requirements for enhancements to tools, and perform tests before releasing new features/functionality to users.
• Manage help desk for the system and ensure all items receive resolution. This includes troubleshooting with customers and reporting bugs to product managers.
• Create, update, and/or manage training modules for patrons and staff to use catalog tools successfully
• Build and run reports for data analysis, troubleshooting, and project needs
• Participate in Access Services team tasks and projects as needed, potentially including metadata cleanup, content review, redaction, and preparing materials for digitization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level