Church Database & System Administrator

Ward Church•Northville, MI

1d•Hybrid

About The Position

Ward Church is seeking a part-time Church Database & Systems Administrator to own and optimize our church management system (ChMS), Ministry Platform. You will support staff and ministry teams with configuration, reporting, training, documentation, and data integrity-helping us track engagement and strengthen discipleship pathways. You will also partner with our managed service provider (MSP) to coordinate day-to-day IT needs and ensure our technology is reliable, secure, and aligned with our mission. This role is a great fit if you enjoy building simple systems, training and supporting users, and turning messy data into clear, actionable insight.

Requirements

Experience with church management software or a comparable CRM/database platform (Ministry Platform preferred).
Strong technical aptitude and ability to learn new systems quickly.
Excellent communication skills-able to teach, document, and simplify complex concepts.
Proven ability to build and improve processes.
Strong organizational skills and attention to detail.
Ability to work collaboratively with staff, volunteers, and external vendors.
Commitment to the mission and values of Ward Church.

Nice To Haves

Experience in IT coordination, help desk support, or vendor management.
Familiarity with SQL, reporting tools, or workflow automation.
Experience in a church or nonprofit environment.
Project management experience.

Responsibilities

Serve as the primary administrator and subject-matter expert for Ministry Platform.
Maintain system configuration, security roles, permissions, and data structures.
Ensure data accuracy, consistency, and integrity across all ministries.
Build and maintain dashboards, reports, workflows, and automated processes.
Evaluate new features, updates, and plugins; recommend and implement improvements.
Troubleshoot issues and coordinate with Ministry Platform support when needed.
Develop and deliver training for staff, volunteers, and ministry leaders.
Create clear, accessible documentation, SOPs, and quick-reference guides.
Provide ongoing coaching to help teams use Ministry Platform effectively for events, groups, giving, communications, and engagement tracking.
Serve as the first point of contact for ChMS-related questions and support needs.
Map, document, and refine ministry workflows that rely on Ministry Platform.
Collaborate with ministry leaders to design processes that are efficient, consistent, and aligned with churchwide standards.
Maintain a centralized library of digital processes, policies, and training materials.
Act as Ward Church's internal liaison to our managed service provider (MSP).
Coordinate support tickets, system upgrades, hardware lifecycle planning, and network maintenance.
Assist with onboarding/offboarding technology setup (accounts, permissions, devices).
Monitor IT asset inventory and ensure compliance with security best practices.
Support staff with basic troubleshooting and escalate issues appropriately.
Partner with Communications, Group Life, Worship, NextGen, and other ministry teams to ensure Ministry Platform supports their goals.
Participate in cross-departmental planning for events, data needs, and technology improvements.
Provide insights and analytics that help ministries measure engagement and impact.