CHSP Service & Care Coordinator
Recruit Shop•Spring Hill, FL
About The Position
The CHSP Service & Care Coordinator coordinates services for Commonwealth Home Support Programme (CHSP) clients, from initial intake and onboarding through ongoing service delivery. This practical role combines client service coordination, administration and communication. The coordinator works closely with the rostering team and care workers to arrange new services, communicate service requirements and coordinate changes, but is not responsible for full rostering.
Requirements
- Experience in aged care or community services, ideally within CHSP, Home Care Packages or Support at Home.
- Understanding of service coordination, client onboarding and basic scheduling.
- Strong organisational and communication skills, with close attention to documentation accuracy.
- Confidence explaining aged care programs and services to clients and families.
- Proficiency with client management systems and Microsoft Office.
- Valid driver’s licence.
- Full Australian work rights.
- National Police Check, or willingness to obtain one.
Nice To Haves
- Experience working closely with rostering teams and direct care workers.
- Familiarity with My Aged Care, CHSP guidelines and Support at Home.
- Previous experience as a Coordinator or Intake Officer, with strong administration skills.
Responsibilities
- Coordinate CHSP services in line with program guidelines and organisational policies.
- Manage client intake and onboarding, including preparing and completing sign-up documentation.
- Explain CHSP and Support at Home services to clients and their families.
- Coordinate new services and service changes with the rostering team.
- Communicate service requirements to care workers.
- Monitor changing client needs, support service reviews and assist with referrals for reassessment.
- Maintain accurate client records, service notes and compliance documentation.
- Assist with reporting, quality activities and general administration.
Benefits
- Not-for-Profit Salary Packaging (PBI).
- Monday to Friday schedule with no shift work or on-call.
- Supportive team environment.
- Opportunity to grow during sector reform.
- Opportunity to make a meaningful difference in the community.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
