Christ-Centered Care & Support Specialist

Joni and Friends•Agoura Hills, CA

2d•Hybrid

About The Position

Under the supervision of the Senior Manager, Response, support the overall objectives of Joni and Friends’ Response department. Perform duties and responsibilities including, but not limited to: Correspondence: Respond to mail, email, social media, and telephone communications from constituents affected by disability or interested in Joni and Friends in a professional, competent, caring, and timely manner. This includes: Choosing appropriate prototype letter responses reflecting the philosophy of the ministry, Determining enclosures and referrals, Drafting letters that are sensitive, empathetic, and have continuity with sound biblical foundation, the Joni and Friends statement of faith, and address the stated needs and requests of the writer, Promoting materials, resources, and ministry activities for furthering disability ministry, Maintaining high quality grammar, punctuation, composition, and writing style, Maintaining strict confidentiality standards, Exercising good judgment in referring unusual or complex problems to the manager. Interact with callers needing prayer, encouragement, and resources. Coordinate and follow up on responses to constituents referred to other departments or US Ministries offices. Properly manage and store incoming and outgoing communication with constituents following procedures for O365 and Salesforce. Additional Responsibilities: Available for off-site meetings to enhance knowledge and skills pertinent to ministry integration. On an as-needed basis: Assist in the packaging of outgoing mail, Support the manager with organizing departmental files, Help with ongoing and/or short-term special projects, Active participation in prayer events/projects. Other duties and projects as assigned by supervisor to support department and organizational needs.

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith.
Desire to serve in a growing and dynamic Christian service ministry.
Must have a Bachelor’s degree, preferably in psychology, biblical counseling, sociology, and/or theology, or equivalent work experience.
Possess the ability to multi-task and prioritize as well as have excellent reading, writing, and typing skills.
Good detail orientation, flexibility, and researching skills are required.
Able to support and integrate with other departments.
Adept at working both independently and in a team environment, committed to professionalism and respectful in interactions with colleagues and those served by the ministry.
Communicate effectively and consistently with team members who work remotely.
Maintain a sense of tidiness and orderliness in the workplace.
Must be reliable, cooperative, and a motivated learner, exhibit enthusiasm with self-motivation and initiative.
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet.
Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours.
Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life.
Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
Participating or leading in prayer and worship during meetings, events, and outreaches.
Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs.
Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.
Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith.

Nice To Haves

Knowledge and experience with the disability community and/or resources is valuable.
Understanding of counseling principles is helpful.
Understanding of Christian ministry and specifically Joni and Friends is desirable.

Responsibilities

Respond to mail, email, social media, and telephone communications from constituents affected by disability or interested in Joni and Friends in a professional, competent, caring, and timely manner.
Draft letters that are sensitive, empathetic, and have continuity with sound biblical foundation, the Joni and Friends statement of faith, and address the stated needs and requests of the writer.
Promote materials, resources, and ministry activities for furthering disability ministry.
Maintain high quality grammar, punctuation, composition, and writing style.
Maintain strict confidentiality standards.
Exercise good judgment in referring unusual or complex problems to the manager.
Interact with callers needing prayer, encouragement, and resources.
Coordinate and follow up on responses to constituents referred to other departments or US Ministries offices.
Properly manage and store incoming and outgoing communication with constituents following procedures for O365 and Salesforce.
Assist in the packaging of outgoing mail.
Support the manager with organizing departmental files.
Help with ongoing and/or short-term special projects.
Active participation in prayer events/projects.