CHOICES Care Coordinator- Shelby County

BlueCross BlueShield of Tennessee • Memphis, TN

6d • Remote

About The Position

CHOICES Care Coordinator- Shelby County. Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

Requirements

• 3 years of experience in a clinical setting
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills
• Must live within the following TN county: Shelby County
• Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.
• PC Skills required (Basic Microsoft Office and E-Mail)
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis will be automatically enrolled into the BCBST Driver Safety Program.
• The employee will also be required to adhere to the guidelines set forth through the program.
• This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR).
• The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Nice To Haves

• Proficient in the Microsoft Office suite, including Microsoft Teams
• Organized, and capable of managing multiple assignments or projects simultaneously.
• Strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.
• Foster a culture where innovation is encouraged.
• Using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies.
• As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid Driver's License.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Benefits

• As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945.
• More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.
• At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level