Chiropractic Receptionist

Lake Superior Community Health Center•Duluth, MN

2d•Onsite

About The Position

Greet all patients and their representatives and obtains all pertinent information needed to complete the intake record. Reviews and verifies all third party payer information by making contact with payers or verify information through on-line verification tools regarding coverage and benefits. Posts dental charges and payments.

Requirements

High school graduate or GED
Computer and Microsoft Office software knowledge
High level of customer services skills, tact and diplomacy
Knowledge of healthcare and dental practices
Excellent oral and written communication skills
Strong ability to organize and prioritize work
Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
Ability to work under stressful conditions

Nice To Haves

Experience in healthcare business operations
Experience with insurance verification, billing and/or processing payor information

Responsibilities

Turn on all lights and music.
Check all messages
Turn on computers and scanners
Run daily team huddle (Review of PVs, NPs, FPs, and evals/PT’s, Set Goals for the day, Review schedule and if the schedule looks full ask where call-ins and new patients can be added, Discuss any concerns)
Effectively schedule u time and down time spots
Cluster book three across for regular patient visits
Ensure that all new patients know to arrive 30 minutes prior to appointment
Call patient 15 minutes after missed appointment and try and reschedule for the same day is possible or next day at the latest
Greet clients and obtains all pertinent information to ensure accurate capture of data for billing and reporting purposes
Explains all forms requiring completion to the client or their representative
Schedules client appointments according to department procedure
Date stamp travel card, be sure travel card is labeled with provider number and codes/cost for an uncovered service
Schedule patient for next visit
Identifies client’s insurance company or managed care plan and benefit eligibility
Provides insurance company with required information
Ensures clients are eligible for services prior to treatment
Answers incoming customer calls and/or refers calls to appropriate staff
Takes messages, when appropriate
Schedules appointments according to procedure
Reminds clients of appointment by calling the day before the appointment
Scans forms into Centricity
Ensures demographic information is up-to-date and accurate
Make sure Spelling, Addresses and DOB are correct
Verify insurance prior to treatment and update chart
Faxes prescriptions to pharmacy as directed by dentist
Performs Release of Information duties
Maintains patient waiting list
Collect client co-payment
Post charges into billing system after encounter
Post payments into accounts receivable upon receipt
Daily reconciles Day Sheet
Responsible for personal compliance with LSCHC
Maintains patient confidentiality
Other duties as assigned
Communicates with all other staff members