Chin Hakha Interpreter

LanguageLine Solutions

11d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a remote, work-from-home Bilingual Chin Hakha-English Phone Interpreter. This role involves handling calls on demand to interpret conversations between Chin Hakha and English speakers, breaking down communication barriers across various industries including healthcare, government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, court, and 911. The interpreter must process information quickly and concisely, recognize sensitive cultural differences, maintain professionalism, use appropriate terminology, and understand common industry procedures. The role requires verbal translation, not written translation, and necessitates a quiet and secure home-office environment. Interpreting sessions can range from simple to complex, technical or non-technical subjects. The company emphasizes training, advancement opportunities, and a supportive work environment, having been certified as a Great Place to Work and recognized as a top work-from-home employer.

Requirements

Fluency in Chin Hakha and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
Ability to remain on calls that involve sensitive subjects such as end-of-life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
High school diploma or equivalent.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Dedicated personal device for business purposes (Desktop/Laptop Computers with Windows, MacOS, or ChromeOS; Tablets (iPadOS or Android); Smartphones (iOS or Android)).
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Handle calls on demand and render the meaning of conversations between Chin Hakha and English speakers.
Break down communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely.
Recognize sensitive cultural differences.
Maintain professionalism and courtesy at all times.
Use appropriate terminology and understand common industry procedures and practices.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations like 911 calls, even if a speaker is incoherent or upset.
Maintain punctuality and availability during work hours.
Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remain on calls for extended periods without breaks if necessary due to the nature of the call.
Provide the required company standards of service within a dynamic environment, potentially experiencing high call volumes.