Children, Youth, & Family Services Supervisor – Adolescent Services

El Paso County•El Paso, CO

17h•Hybrid

About The Position

This is not a traditional supervisory role. You'll lead a hybrid team supporting adolescent services, collaborate across multiple program areas, and help shape processes as the team continues to grow. You'll supervise professionals with diverse responsibilities, requiring flexibility, strong communication, and the ability to lead across multiple areas of expertise. If you're an innovative problem-solver who enjoys mentoring others, building strong relationships, and balancing big-picture thinking with day-to-day leadership, this role offers a unique opportunity to make a lasting impact. Bring your creativity, adaptability, and passion for continuous improvement as you help strengthen services for adolescents. This is a child protection position; child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am -5:00pm, with an on-call rotation required. Schedule is subject to change. Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change. Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check. This position requires regular in-person presence as an essential job function.

Requirements

Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
Three years of professional, internship, or volunteer work experience in a human service-related agency.
Working knowledge of child protection laws, rules, and regulations.
Working knowledge of intake and ongoing processes, procedures, and protocol.
Working knowledge of Department of Human Services programs and protocol.
Ability to efficiently plan, schedule, and organize.
Ability to provide guidance, supervise, and train others; ability to objectively review and evaluate the performance and work of others.
Ability to understand, interpret, and communicate laws, rules, regulations, policies, and procedures to staff.
Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
Ability to provide excellent customer service.
Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
Proficiency with personal computers, databases, and software, such as Microsoft Office.
Maintain regular and punctual attendance.
Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
Must obtain and maintain necessary certifications as applicable to the position.
Must possess or obtain Colorado State Child Welfare Supervisor Certification within ninety days of course enrollment and maintain certification thereafter.
Must pass conditional post-offer background investigation, including fingerprinting, motor vehicle check, and drug screen.
College transcripts required prior to the date of hire.

Nice To Haves

Master's degree or higher in a social work or human behavioral sciences field; and, Two years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience.
One year of supervisory or demonstrated leadership experience.
Experience with the adolescent or young adult population.

Responsibilities

Supervises an assigned unit of caseworkers and support staff in the Children, Youth, and Family Services (CYFS) Division of the El Paso County Department of Human Services (DHS) with the mission to preserve and rehabilitate families while protecting children.
Oversees and coordinates the practice and primary decision-making of child protection practices and/or coordinates the services and secondary service decisions.
Coordinates with units, teams, and leadership as related to safety, permanency, and well-being.
May be assigned to the Practice or Support & Services unit.
Supervises assigned caseworkers, case services aides, and administrative support staff, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate.
Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
Communicates the mission of the unit; establishes and monitors the workflow of the unit and assigns applicable cases, assessments, services, and/or placement cases.
Conducts and participates in staffing and consultations with caseworkers; meets with appropriate staff to discuss cases, treatment plans, problems, and issues and to address performance.
Leads weekly unit meetings to discuss information; participates in DHS administrative meetings involving planning, decision-making, and management.
Coordinates and facilitates staff training as needed.
Participates in case-related staffing, court hearings, reviews, meetings, and family meetings; decides and recommends appropriate case plans and proceedings, as assigned.
Ensures compliance with Federal, State, and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented, as assigned.
Reviews, edits, and/or approves unit correspondence and reports.
Serves as a liaison to community professionals, clients, other agencies, the courts, and the public; responds to complaints and concerns.
Collects, reports, and monitors team statistics, data, outcomes, and performance; approves and routes some financial requests.
Performs other duties as required.