Children's Snow School Supervisor

Camelback Resort•Pocono Township, PA

13d•Onsite

About The Position

The Children's Snow Sports Supervisor is responsible for overseeing the daily operations of children's ski and snowboard lessons, ensuring a safe, fun, and engaging learning environment for young guests. This role coordinates instructors and lesson assignments based on age, ability, and guest needs; supports instructors in delivering age-appropriate instruction; and serves as a point of contact for children, parents, and guardians. The Children's Snow Sports Supervisor helps ensure a positive and memorable experience for young guests while supporting the development and performance of the Snowsports instruction team.

Requirements

Excellent verbal and written communication and interpersonal skills.
PSIA/AASI Level 1 certification or ability to obtain Level 1 certification.
Successful completion of Camelback Resort's required instructor training.
Patience, enthusiasm, and a genuine passion for working with children and teaching.
Strong guest service skills and the ability to communicate effectively with parents and guardians.
Ability to adapt instruction and communication styles to meet individual children's needs and abilities.
Ability to remain calm, patient, and professional in a fast-paced environment.
Must be capable of skiing/riding for prolonged periods of time and navigating varied terrain and weather conditions.
Ability to work a flexible schedule, including weekends, holidays, and evenings as required.
Basic computer competency, including Microsoft Word, Excel, and other applicable systems.
Ability to work effectively both independently and as part of a team.
Strong commitment to guest safety and providing a positive experience for children and their families.

Nice To Haves

Previous experience working with children in a teaching, coaching, recreation, childcare, or similar environment preferred.

Responsibilities

Coordinate instructors and daily children's lessons based on guest age, ability, experience, and program needs.
Ensure instructors provide safe, effective, and age-appropriate instruction using techniques appropriate to each child's ability level.
Support instructors in creating a positive, encouraging, and engaging learning environment for children.
Monitor lessons and instructor performance to ensure safety, instructional quality, and adherence to Ski & Ride Academy standards.
Track lesson completion and approve instructor tasks through FLAIK.
Promote safe skiing and riding practices and ensure instructors teach children appropriate mountain safety and the Skiers’ Responsibility Code.
Greet children and their parents/guardians and direct guests to the appropriate lesson locations and meeting areas.
Serve as a primary point of contact for parents and guardians regarding lesson questions, concerns, and guest service needs.
Communicate with parents/guardians regarding children's progress, lesson experiences, and any concerns that may arise.
Respond appropriately to children's individual needs and help instructors adapt lessons to different learning styles, abilities, and comfort levels.
Monitor children during lesson transitions and assist with maintaining appropriate supervision and safety standards.
Assist with resolving guest concerns and employee conflicts while adhering to Camelback Resort's core values and guest service standards.
Provide guidance, feedback, and support to instructors to promote continued development and improvement.
Observe and enforce all resort, Ski & Ride Academy, and Learning Center policies and procedures.
Adhere to Camelback Resort Customer Service Standards, Company policies, seasonal and daily Service Guidelines, and department checklists.
Communicate effectively with instructors, supervisors, parents/guardians, and all members of the Camelback Resort team.
Assist the Ski & Ride Academy with daily ski and snowboard school operations and other functions as required.
Participate in instructor clinics, training, and complimentary skiing/riding opportunities to maintain and continually improve personal skills.
Participate in the business planning process for the department and resort.
Actively support and participate in Company initiatives.
Perform other duties as assigned.

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
Paid Training to gain skills, knowledge, and experience for professional development.
Not to be missed employee events throughout the season.
Referral Bonuses – invite your friends to work with you!
Competitive wages and advancement opportunities.
Interact with people from all over the world!
Next day pay, through PayActiv.
Tuition Reimbursement
Medical, dental, vision insurance, 401K
Vacation and PTO