Children's Health Home Care Manager

Catholic Charities Steuben/Livingston•Hornell, NY

5d•Hybrid

About The Position

Provides care management services to children living in Livingston, Steuben, and Wyoming counties who have been diagnosed with one or more chronic illnesses, a serious emotional disturbance, OR HIV/AIDS and who meet appropriate criteria. The role involves direct care management services, maintaining accurate documentation, conducting client visits in various settings (home, school, community), accepting referrals, and completing comprehensive assessments. The Care Manager will oversee the implementation of care plans, provide core services, assist clients with applications and benefits management, coordinate medical care, and facilitate access to community-based supports. Communication with management, coordination between support services, and on-call availability are also key aspects of the position. The role includes serving as a client advocate, participating in case conferences and team meetings, ensuring compliance with regulations, and representing the agency on boards and committees. Outreach duties and attendance at agency functions are also required.

Requirements

Bachelor’s degree in Human Services or related field and two years of paid experience working with persons with disabilities and/or chronic illnesses.
OR Bachelor’s degree in an unrelated field with five years of paid experience working with persons with disabilities and/or chronic illnesses.
OR Associate’s degree in Human Services or related field and two years of paid experience working with persons with disabilities and/or chronic illness.
Ability to prioritize assignments, plan, and complete work projects with minimal direction
Exceptional time management skills and ability to effectively and meet deadlines
Previous experience working with diverse populations, including economic diversity
Excellent verbal/written skills
Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered and insured vehicle.
Ability to travel in all weather conditions throughout the counties served.
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
Ability to maintain confidentiality and handle confidential information with discretion
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Ability to analyze and interpret data and to handle problem resolution.
Ability to work in a cooperative and helpful manner with all individuals
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques
Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.

Responsibilities

Provides direct care management services maintaining accurate and verifiable documentation of all services rendered.
Conducts visits with clients in their chosen setting: home, school, or community approximately three days per week.
Accepts referrals as assigned by Program Manager in Livingston, Steuben, and/or Wyoming Counties.
Uses assigned office as home base: Mt. Morris, Hornell, or Bath location.
Completes comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
Conducts additional assessments including, but not limited to, Child and Adolescent Needs and Strengths –New York (CANS-NY), Safety/Crisis, and Comprehensive Assessments.
Oversees implementation of plans to the satisfaction of the clients served.
Provides one to two core services for each client monthly as required or when needed, to assure all care plan goals are addressed.
Maintains telephone availability for clients during the workday.
Assists clients with applications and paperwork for and management of benefits, financial, housing, or other related areas as needed.
Arranges for and manage coordination of medical care and other services as needed for clients.
Assists clients in accessing community-based supports.
Communicates with management staff regarding intakes and placement of clients within each program.
Ensure adequate coordination, appropriate communication and maximum cooperation between all sources of support and services.
Provides on-call availability via cell phone to Health Home program as needed.
Serves as client advocate.
Facilitates/attends case conferences and case reviews.
Participates in team meetings.
Ensures compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
Attends all trainings as required by DOH, Health Homes, and agency in a timely manner.
Represents Catholic Charities Steuben/Livingston on appropriate boards and committees as assigned.
Performs outreach duties in all counties served by the program, including, but not limited to: tabling at community events, educating partner agencies about care management services, reaching out to potential referral sources, attending community meetings and events which have been identified as potential referral sources by supervisor.
Attends agency functions as required.
Completes other duties as assigned.