Children's Case Manager (IDD & Non-IDD)

Jefferson County•Eschen, IA

1d•Hybrid

About The Position

Jefferson County Human Services is seeking Long Term Care Case Managers responsible for the client-facing work of this division. Depending on the focus of their team, Long Term Care Case Managers provide a variety comprehensive case management which involves providing individualized support and coordination of services for clients, often with complex needs. This includes conducting assessments to determine eligibility, creating tailored care plans, linking clients to appropriate resources, and maintaining ongoing communication to monitor progress and adjust plans as needed. It requires a thorough understanding of community resources, policies, and regulations, as well as the ability to advocate effectively for clients. Requires ability to meet individuals at their home and in the community to complete assessment and monitoring activities. As a Children’s Case Manager, you’ll serve as a vital advocate and guide for families—helping them access services, understand their options, and create a coordinated care plan tailored to each child's unique needs. Experience in a high-volume customer service position demonstrates the ability to manage multiple tasks simultaneously while maintaining a professional and empathetic demeanor. This includes resolving client concerns promptly, addressing inquiries accurately, and handling challenging situations with diplomacy and patience. It highlights skills in communication, problem-solving, and the ability to thrive in a fast-paced, client-focused environment. We are hiring Long Term Care Case Mangers for the following programs: Children’s Waiver Programs – The teams in this program are responsible for the long-term case management for children with Intellectual and Developmental Disabilities and their families or children with physical disabilities. Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive. Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county strategic plan.

Requirements

Bachelor’s Degree in a related field
One (1) year of work-related experience in comprehensive case management
Criminal History and MVR Background Checks are required for every position.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.

Nice To Haves

Bilingual proficiency in Spanish is an incredible asset to this team and will be compensated upon completion of communication skill test.
Knowledge of laws relating to children and families
Excellent individual, group and family counseling and crisis management skills
Able to learn more than one complex computer system and is patient in the learning process
Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department
High level organizational and time management skills and thrives with strict deadlines
Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience
Warm, empathetic, respectable personality
Passionate about agency's mission and vision

Responsibilities

Determine client eligibility by gathering collateral information from hospital, nursing home, long-term skilled home health and home-based services.
Complete a face-to-face assessment of clients at their home and in other community settings.
Attend court appeal hearings to defend denied applications.
Prepare all legal documents for the appeal hearing.
Working with Children’s Extensive Waiver, Children’s Residential Habilitative Program Waiver, and Children with Complex Health Needs, Children with Life Limiting Illness, and Community First Choice.
Maintain client care plans by reassessing as necessary for most cost-efficient service plan.
Adhere to state cost containment regulations.
Ensure family members are fully informed of options available.
Make referrals as necessary.
Consult with state agents.
Negotiate rates and plans with Medicaid providers and other providers.
Complete billing paperwork.
Other duties and responsibilities as assigned.