Children's Blended Case Management Supervisor

Intercommunity Action I•Philadelphia, PA

3d•Onsite

About The Position

The BCM Supervisor provides administrative supervision of the child and adult BCMs and oversees the day-to-day operations of Blended Case Management (BCM), which supports individuals, who have a behavioral health disorder, with accessing critical behavioral health, medical, social, educational/vocational, and other supportive resources within their community.

Requirements

A Bachelor’s Degree with 6 years of supervisory experience, preferably in child behavioral health services
A Master’s Degree with 4 years of supervisory experience, preferably in child behavioral health services.
Familiarity with Philadelphia system, including behavioral health, legal, social services.
Knowledge of DSM5, evidence-based treatments, and best practice.
Excellent interpersonal and communication skills.
Ability to work collaboratively within a team-oriented environment.
Must have a valid Childline, PA Criminal History and FBI Clearances prior to commencing work.
Reliable means of transportation and valid driver’s license from state of residence with a minimum of one (1) year driving experience and a driving record free of at-fault accidents or moving violations for the past year.
Available for on-call coverage on evenings and weekends on a rotating schedule with the director.

Responsibilities

Oversee the administrative operations of all Child BCM services in accordance with State, County, and Agency requirements.
Supervise BCM staff, including routine performance evaluations.
Maintain a limited number of billable hours per week.
Work to ensure policies and procedures are aligned with Interact’s mission and promote quality care and fiscally sound business practices.
Review incident reports for BCM and work with Compliance Officer on any corrective steps.
Work with Finance and Compliance Officer to monitor authorization/billing accuracy.
Assist BCM Director with updating policies and procedures to minimize waits for services, promote integration of care across programs, improve quality, and increase our capacity to serve more individuals.
Implement system for routinely monitoring program census, staff caseloads/productivity, and quality indicators including engagement, progress on goals, and service connection.
Model positive self-care and support BCMs in setting appropriate boundaries within their role to prevent vicarious trauma and burnout.
Support team with getting trained in Motivational Interviewing, with an emphasis on client empowerment and accountability/ reducing risk for co-dependency on BCM, with progress on treatment goals and benchmarks being reviewed regularly in supervision.
Weekly monitoring of staff billing, engagement/productivity rates, and caseloads (not to exceed 25 for children and 29 for adults). This will include a weekly review of staff documentation to ensure timely completion of progress notes and treatment plans to prevent delays with billing.
Audit charts including utilization review for all staff on a quarterly basis at a minimum.
Monitor staffing needs for BCM and work proactively with HR to address any hiring, credentialing, or training needs.
Evaluate and monitor BCM needs for training and professional development.
Participate in community outreach, education and prevention programs as needed.
Supervise the identification and referral of individuals requiring expanded behavioral health programming.
Attend internal and external meetings as requested.
Work with Compliance Officer to build internal mechanisms to monitor and oversee Continuous Quality Improvement (CQI), which might include flagging or reporting any compliance issues.
Other duties as assigned.